Job Summary:

The Block Clerk plays a critical role in ensuring the efficiency and accuracy of auction-day operations. This position supports the auction block by accurately recording vehicle and sale information as vehicles pass through the lane, assisting customers and internal teams, and maintaining a high level of customer service in a fast-paced auction environment. The Block Clerk works closely with Auctioneers, Title Clerks, and front counter personnel to support smooth and successful auction operations.

Duties/Responsibilities:

• Provides efficient, courteous, and professional customer service to buyers, sellers, and internal staff at all times.
• Maintains a hands-on, customer-focused presence on the auction block throughout the sale.
• Accurately records vehicle information for each unit sold or unsold, including sale price, buyer number, and high bids on no-sale vehicles.
• Enters and verifies title and administrative information, including title availability/status (T/A status), seller announcements, and vehicle notes.
• Ensures that windshield information, run numbers, and vehicle details match computer system records.
• Communicates effectively with the Auctioneer, Title Clerks, and operations staff regarding bid activity and vehicle information.
• Ensures all block equipment, systems, and materials are available and functioning properly during the sale.
• Monitors computer systems and report irregularities, errors, or malfunctions promptly to management.
• Assists customers with questions, concerns, and general auction-related inquiries.
• Communicates operational issues that may impact the success of the auction to management in a timely manner.
• Supports training of new Block Clerks on procedures, systems, and customer service expectations.
• Maintains organization and accuracy under time-sensitive conditions.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong attention to detail and accuracy in data entry.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Excellent customer service and interpersonal skills.
• Strong verbal communication skills with the ability to relay information clearly.
• Ability to work independently with minimal supervision as well as part of a team.
• Basic computer proficiency, including data entry and navigation of auction systems.
• Strong organizational and time-management skills.
• Ability to recognize and report operational or system issues promptly.
• Self-motivated, dependable, and disciplined work ethic.
• Must be able to follow all safety regulations when working the auction.

Education and Experience:

• High school diploma or equivalent required.
• Previous data entry, clerical, or administrative experience preferred.
• Must be computer proficient
• Must be able to read, write and speak English fluently.
• Experience in auction, automotive, retail, or fast-paced service environments preferred.
• Customer service experience strongly preferred.
• Must be at least 18 years of age 
• Hiring is contingent upon passing a background check and drug screen

Physical Requirements:

• Ability to stand and walk for extended periods throughout auction lanes.
• Ability to move quickly between auction block stations as vehicles pass through.
• Ability to visually monitor vehicles, screens, and documentation simultaneously.
• Ability to use hands and fingers for data entry and equipment operation.
• Ability to tolerate prolonged exposure to elevated noise levels.
• Will be exposed to all types of weather conditions.

Reasonable accommodations may be made to enable persons with disabilities to perform the job