Summary

The Director of Residential Services is responsible for the overall leadership, operation, and quality of residential programs serving individuals with intellectual and/or developmental disabilities. This role ensures that services are person-centered, compliant with all regulatory requirements, fiscally responsible, and aligned with the organization’s mission and values. The Residential Director provides strategic oversight while supporting staff to deliver safe, respectful, and effective supports that promote independence, dignity, and community inclusion.

Program Leadership and Operations

· Provide overall leadership and oversight of residential programs, including staffing, service delivery, and day-to-day operations.

· Ensure residential services are person-centered, trauma-informed, and aligned with individual support plans.

· Monitor program quality and outcomes, implementing improvements as needed to enhance service delivery.

· Develop and implement policies, procedures, and best practices to ensure consistent, high-quality services.

Staff Leadership and Supervision

· Directly and indirectly supervise residential management staff, including House Managers and Program Supervisors.

· Ensure appropriate staffing levels, scheduling, onboarding, training, and professional development.

· Foster a positive workplace culture that emphasizes accountability, collaboration, and respect.

· Address employee performance concerns, disciplinary actions, and corrective plans in collaboration with Human Resources.

Compliance and Risk Management

· Ensure compliance with all federal, state, and local regulations, licensing requirements, and funding source standards.

· Oversee incident reporting, investigations, and follow-up actions to ensure health and safety.

· Serve as a liaison with regulatory agencies, auditors, and external partners as needed.

Fiscal and Administrative Oversight

· Participate in budget development and monitor program expenses to ensure fiscal responsibility.

· Review staffing patterns, overtime usage, and operational costs to maintain financial sustainability.

· Ensure accurate documentation, reporting, and recordkeeping in accordance with regulatory requirements.

Collaboration and Communication

· Work collaboratively with individuals served, families, guardians, case managers, and community partners.

· Communicate effectively with internal leadership regarding program performance, risks, and strategic needs.

· Participate in organizational planning initiatives and leadership meetings.

Other Duties

· Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

· Ability to do standing/sedentary tasks for long periods of time.

· Ability to perform a range of motion tasks including but not limited to stretching, stooping and lifting.

· Combination of office and residential program environments.

· May require evenings, weekends, or on-call availability.

· Ability to travel between program sites as needed.

· Ability to lift 50 pounds.

· Must be able to meet the requirements for Safety Care certification.

Qualifications

Education and Experience

· Bachelor’s degree in Human Services, Social Work, Psychology, or a related field required; Master’s degree preferred.

· Minimum of five (5) years of experience in residential or community-based services for individuals with disabilities.

· At least three (3) years of supervisory or management experience.

Knowledge, Skills, and Abilities

· Strong understanding of person-centered practices and residential service models.

· Thorough knowledge of applicable regulations, licensing standards, and quality assurance practices.

· Demonstrated leadership, problem-solving, and decision-making skills.

· Excellent communication, organizational, and interpersonal abilities.

· Ability to manage multiple priorities and respond effectively to crises or urgent situations.

Equal Employment Opportunity

Hope Family Partners is an Equal Opportunity Employer.

Hope Family Partners offers a benefits package to include:

Paid time off

Paid training

Health Insurance

Vision & Dental Insurance

Employer paid life insurance

Voluntary life insurance