POSITION OVERVIEW
As an on-site Import Specialist, you will be a key member of our customs brokerage team, responsible for overseeing the elaborate process of importing goods on behalf of our clients. Your role will encompass a range of duties, from document preparation and customs clearance to ensuring compliance with international trade regulations. This position requires a comprehensive understanding of custom regulations and freight forwarding services, a strong grasp of customs compliance, and the ability to provide exceptional customer service with minimal supervision.
KEY RESPONSIBILITIES
1. Customs Documentation: Review and process import documentation, including commercial invoices, bills of lading, packing lists, and certificates of origin, ensuring accuracy and compliance with customs regulations.
2. Customs Clearance: Manage the customs clearance process for imported goods, including tariff classifications and coordination with customs authorities.
3. Freight Forwarding: Manage the freight forwarding process of imported goods including arranging overseas transportation and bookings with our international partners.
4. Compliance Assurance: Stay up to date with evolving customs regulations, trade agreements, and tariff schedules to ensure compliance with international trade laws and regulations.
5. Tariff Classification: Assign, as needed, the appropriate Harmonized System (HS) tariff codes for imported products, minimizing duty liabilities for clients.
6. Client Communication: Act as the primary point of contact for assigned clients, addressing inquiries, providing status updates, and delivering exceptional customer service.
7. Problem Solving: Proactively identify and resolve import-related issues, such as customs delays, documentation discrepancies, or transportation challenges.
8. Invoicing: Responsible for properly billing clients and vetting payments to vendors according to company policy.
9. Vendor Relations: Collaborate with vendors, carriers, and government agencies to facilitate the import process, resolve issues, and ensure efficient cargo movement.
10. Reporting: Generate and maintain import-related shipment notes for the client.
11. Team Collaboration: Work closely with customs brokers, import representatives, and other team members to streamline import operations and deliver high-quality service to clients.
12. Development: Contribute to knowledge sharing by training team members and developing, maintaining, and improving Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and compliance.
QUALIFICATIONS AND SKILLS
- Education: High school diploma or equivalent; a bachelor's degree in a related field is a plus.
- Import Experience: Minimum of 3-5 years of practical experience in import operations, preferably within a customs brokerage or a related industry. Experience should encompass various aspects of the import process, including documentation, customs clearance, and compliance.
- Customs Compliance Knowledge: Comprehensive understanding of customs regulations, including import classifications, valuation methods, and documentation requirements. Familiarity with relevant government agencies and their regulations is essential.
- Freight Forwarding Knowledge: Ability to understand Incoterms and international routing of freight.
- Tariff Classification Expertise: Understanding of Harmonized System (HS) tariff codes for a wide range of imported products.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with clients, customs authorities, vendors, and other stakeholders. Fluency in multiple languages can be advantageous.
- Customer Service: Strong customer service orientation, with the ability to provide exceptional service to clients, address inquiries, and resolve import-related issues promptly.
- Problem-Solving Abilities: Effective problem-solving skills to identify and resolve import-related challenges, such as customs delays, documentation discrepancies, or transportation issues.
- Attention to Detail: A keen eye for detail to ensure accuracy in import documentation and compliance with customs regulations.
- Software Proficiency: Proficiency in using computer software, including customs clearance software, and the Microsoft Office Suite (Word, Excel, Outlook). CargoWise experience is a plus.
- Regulatory Certifications: Possession of relevant certifications, such as Certified Customs Specialist (CCS) or similar credentials, can demonstrate expertise and commitment to professional development.
- Teamwork: Ability to collaborate effectively with colleagues in customs brokerage, logistics, and other departments to ensure smooth import operations.
- Time Management: Strong organizational and time management skills to manage multiple import shipments simultaneously and meet strict deadlines.
- Ethical Conduct: A commitment to ethical conduct and compliance with all applicable laws and regulations in the field of international trade and customs brokerage.
- Customs Broker License: While not always required for an Import Specialist role, having a customs broker license can be an advantage.
- Continual Learning: Willingness to stay updated on industry trends, changes in customs regulations, and emerging technologies or tools that can enhance import operations efficiency.
Why You'll Love Working Here:
- Hybrid Schedule: Work from home 2 days a week after training
- Company-Paid Benefits: Dental insurance, short-term disability, long-term disability, life insurance
- Extensive Benefits Package: Medical insurance with HRA to reduce your out-of-pocket costs + a long list of voluntary benefits
- Family Culture: Supportive team environment where your contributions are valued
- Opportunities for growth and development in a stable, thriving industry
- Meaningful work that supports global trade and keeps supply chains moving