This is a temporary to permanent, hybrid role in located San Diego, California.

Ascent is a leading provider of innovative financial products and student support services that enable more students to access education and achieve academic and economic success. Everything Ascent offers is designed with the best-in-class teams and technology to increase every student's ability to plan, pay, and succeed in their education and career. Ascent's planning tools and financing resources are co-created by students for those in college, graduate school, and career training programs. Ascent offers financial wellness education, student success services, and one-on-one and digital career coaching that put students' academic and professional goals within reach. Ascent has been widely recognized for its strong culture – named “Best Places to Work” by the San Diego Business Journal for the past 5 years – and as an industry leader – named “Best Student Loan” by NerdWallet for the past 3 years.  

The Ascent Lending Support Specialist is responsible for the timely processing and review of new student loan application requests in a paperless environment. Support Specialists work closely with Customer Service Representatives and Underwriters to ensure the accurate and timely processing of Ascent Student Loans. 

In This Role, You Will:

• Support Customer Service with Inbound/outbound calls and e-mails
• Review student loan applications and documentation within credit policy requirements and in compliance with all regulations.
• Review and verify the accuracy of borrower provided documents and identify red flags within the documentation.
• Follow-up calls on outstanding conditions to perfect open applications
• Provide prompt, accurate communication and responses to all internal and external customer inquiries as it relates to income and credit scenarios, documentation requirements, and the loan underwriting process.
• Collaborate on operational processes across multiple departments.
• Support various ad-hoc tasks and projects as needed
• Dev Team analyst: testing environment

• Four years of customer service, mortgage processing and or student loan processing.
• Knowledge of Know Your Customer regulations and Identity verification.
• Experience working with paperless loan origination systems.
• Experience reviewing and interpreting credit reports.
• Excellent verbal and written communication skills.
• PC literate with good computer skills and a working knowledge of common business and application software. 

Qualities we look for in our candidates:

• Creative self-starter with strong product sense that can dive into details, find solutions to customer problems, and lead cross-functional teams from concept to launch.
• An eagerness to learn and grow your skills, a drive to succeed, and a passion for the work. 
• All-around good team player who is approachable and dedicated to helping others succeed.

Compensation & Schedule:  

• Compensation includes an hourly rate of $23.00-25.00 per hour 
• Commuter monthly allowance  
• Hybrid work flexibility (Tuesday, Wednesday, and Thursday in office)  
• Must be flexible with schedule and have weekend availability