The Interpreter Manager is responsible for leading the daily operations and overall performance of the Interpreting Department. This role oversees workflow, productivity, compliance, and service quality while ensuring alignment with MAIG’s mission, vision, and organizational standards.

This position plays a critical role in managing interpreter staff and contractors, optimizing service delivery, and maintaining high standards across all interpreting services.

 Key ResponsibilitiesOperations & Team Management

• Oversee daily department operations, workflow, and productivity 
• Manage interpreter staff and independent contractors, including scheduling, coverage, and performance oversight 
• Maintain employee communication logs and ensure consistent team communication 
• Lead recruiting, interviewing, and onboarding of interpreters 
• Conduct performance evaluations, observations, and provide ongoing feedback 
• Develop and manage employee recognition and mentoring programs 

Compliance & Process Improvement

• Ensure adherence to company policies, procedures, and industry standards 
• Develop, document, and maintain Standard Operating Procedures (SOPs) 
• Monitor productivity metrics, utilization, and service quality 
• Support audit readiness and compliance requirements, particularly within government contracts 

Customer & Stakeholder Engagement

• Collaborate with clients and internal teams to resolve service issues 
• Proactively engage customers and stakeholders to enhance service delivery 
• Represent MAIG at community events, meetings, and professional engagements 

Program & Service Development

• Oversee interpreter training, onboarding materials, and professional development initiatives 
• Plan and manage workshops, mentoring programs, and sponsorship opportunities 
• Support performance interpreting services, including recruitment, rate negotiation, and event coordination 
• Assist with proposals, bids, and contract-related activities

Qualifications

Required:

• Bachelor’s degree or equivalent combination of education and experience 
• RID Certification 
• Minimum of 3 years of experience in ASL interpreting or Deaf services 
• Minimum of 3 years of experience managing interpreters or similar workforce 

Preferred:

• Experience with Video Remote Interpreting (VRI) and on-site services 
• Experience working with government contracts or regulated environments 
• Familiarity with Service Level Agreements (SLAs), reporting, and compliance standards

Key Skills & Expertise

• Strong knowledge of ASL interpreting standards, ethics, and Deaf culture 
• Experience managing contractor (1099) workforces and complex scheduling 
• Ability to manage multiple priorities, coverage gaps, and high-demand environments 
• Data tracking, reporting, and performance management 
• Strong communication and stakeholder management skills 
• Experience with accessibility technologies (VRI, captioning tools) 
• Budget management or P&L experience (preferred) 
• Experience supporting RFPs and contract renewals (preferred)

Core Competencies

• Planning & Organization 
• Communication & Collaboration 
• Customer Focus 
• Problem Solving & Decision Making 
• Operational & Strategic Thinking

Additional Information

• Ability to provide interpreting services as needed 
• Occasional travel or on-site event support may be required 
• Other duties as assigned

Work Environment:

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands:

The physical demands described are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform additional duties as assigned by their supervisor.