Under direction of the Reference and Information Services Manager, supervises and provides technical services for Central Library’s OneNorth Computer Lab in a welcoming, patron-focused environment that provides a high-quality library experience promoting functionality and learning. 

This is a full-time, exempt position with a starting salary of $53,910, plus excellent benefits.  

Schedule

Monday - Friday: 8:30 am - 5 pm

Note: This may include adjusting or augmenting own schedule to ensure adequate coverage.

Location

Central Library: 14 W 10th Street, KCMO, 64105. 

Job Duties (Essential Duties)

1. Selects, trains, supervises, and evaluates OneNorth staff. Organizes, assigns, and reviews work. Conveys information to staff and relays staff concerns to administration.
2. Serves on Central Library's supervision team focusing on the daily operation of the Central Library.
3. Ensures adequate staff coverage. This may include adjusting or augmenting own schedule if other staff cannot be found to provide coverage.
4. Develops, recommends, monitors and evaluates policies and procedures to ensure efficient computer lab operations and quality customer service.
5. Creates a welcoming environment by leading staff in excellent customer service and ensuring a clean and well-supplied space. Creates positive patron experiences. 
6. Partners and cooperates with other departments and library locations to develop and implement effective services, programs, and procedures.
7. Assists patrons in using and troubleshooting Library technology with regularly scheduled desk hours. Guides staff in offering the same services.  
8. Maintains and supervises chargeable technology. Currently this includes hotspots, charging devices, and external USB drives.
9. Maintains records of services and Computer Lab usage for assessment and planning. 
10. Keeps current on computer technology to make informed recommendations regarding improvements / upgrades in computer equipment and software in the Computer Lab. 
11. Other duties as assigned and assists with projects.

1. Ability to communicate effectively, especially in one-on-one instruction.
2. Ability to explain technical issues clearly and concisely.
3. Self-motivated to supervise activities in the Computer Lab.
4. Ability to work independently.
5. Ability to work in a dynamic and challenging environment with a diverse population.
6. Ability to analyze and troubleshoot technical problems.
7. Ability to quickly learn new software and applications, including but not limited to library software and databases.
8. Ability to understand, speak, and communicate clearly and concisely in English is required. Additional consideration will be given to individuals that are proficient in any non-English languages utilized in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili. 

Required Education and Experience

• At least 3 years of customer service experience, with BA/certification in relevant field.
• Experience in working with Microsoft Office, multimedia applications, and troubleshooting technical problems. 
• Experience working with a diverse population.
• Minimum qualifications can be met with equivalent combination of educations and related experience.

Preferred qualifications

• Experience in a supervisory or management position.
• Experience in an educational or library setting.

Work Environment

Work is performed at the assigned Central Library. Work may be performed in an office environment, primarily work will be performed in a public space amongst staff and patrons from a diverse socio-economic community.   

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

How to Apply

Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page. The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application.

All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.