Summary/Objective: 

The Director of Clinical Services provides agency-wide clinical leadership and oversight for all programs delivering clinical services. This role is responsible for establishing and maintaining clinical standards, supervision structures, and workforce development systems that support high-quality, compliant, and person-centered care. As a member of the Executive Leadership Team, the Director of Clinical Services collaborates closely with senior leadership to guide clinical strategy, support program implementation, ensure regulatory compliance, and strengthen the overall clinical capacity of the organization.

Essential Functions:

1. Clinical Leadership & Supervision

· Provides direct and/or indirect clinical supervision of licensed and unlicensed clinical staff across the Clinic and other agency programs with clinical services 

· Oversees clinical supervisor assignments to ensure appropriate coverage, scope alignment, and licensure compliance

· Ensures adequate clinical consultation, supervision, and support is available to all programs delivering clinical services

· Oversight of ethical practice concerns, boundary issues, and professional conduct 

· Provides consultation on matters related to clinical judgment, professional standards, and scope of practice 

· Represents the agency on clinical matters with regulators, partners, payers, and community stakeholders 

· Works in collaboration with the Medical Director and Executive Leadership to support licensing visits, audits, and reviews from a clinical authority standpoint

2. Clinical Internship Program Oversight:

· Oversees all facets of the agency’s clinical internship program, including program design, placement approvals, supervision structures, compliance with academic and licensure requirements, documentation standards, and evaluation of intern performance

· Ensures internship activities align with agency needs, regulatory standards, and workforce development goals

3. Clinical Compliance & Utilization Review:

· Provides clinical oversight and accountability for utilization review processes across clinical programs, including medical necessity, service intensity, and continued stay determinations 

· Collaborates with the Director of Behavioral Health Administration on policy development, regulatory compliance, and clinical workflows 

· Ensures clinical services are delivered in compliance with federal, state, payer, and licensing requirements

· Defines and maintains agency-wide clinical practice standards 

· Ensures consistency of clinical expectations across programs

· Oversees corrective action when clinical practice deviates from standards

4. Training, Workforce Development & Licensure Support:

· Oversees clinical supervision and tracking of client contact hours toward professional licensure 

· Ensures clinical staff and interns receive appropriate training, supervision, and skill development aligned with program needs, evidence-based practices, and regulatory expectations

· Identifies skill gaps and leads staff development strategies to maintain a clinically competent workforce

· Responsible for developing, overseeing, and updating clinical staff onboarding processes and ongoing clinical training to support staff competency and licensure-aligned skill development

· Provides clinical input and support for agency-wide training programs to ensure clinical concepts and expectations are effectively incorporated for all staff

5. Evidence-Based Practice & Program Development:

· Vets evidence-based and promising practices and collaborates with the COO and applicable program leadership on implementation planning, resource allocation, and execution 

· Provides clinical input on the development, implementation, and evaluation of new and existing programs

6. Clinical Operations & Strategic Direction:

· In collaboration with program leadership, develops, implements, and monitors day-to-day clinical operational systems and workflows

· Provides clinical feedback on agency operations, policies, procedures, and processes 

· Contributes to strategic planning and provides leadership on agency-wide clinical priorities and initiatives

7. Executive, Community and System Accountability:

· Communicates clinical performance, risks, and system-level issues to Executive Leadership 

· Supports agency goals related to quality, access, compliance, and service effectiveness

· Represents the agency on clinical matters in external community forums, interagency meetings, and system-level collaborations, supporting coordinated care and community-wide clinical initiatives

8. Clinical Authority & Risk Ownership:

· Serves as the agency’s primary clinical authority, providing leadership and oversight for clinical practice across programs 

· Provides consultation or decision-making on high-risk clinical situations, complex cases, and system-wide practice concerns

Work Environment:

The Director of Clinical Services works in a professional office and clinical environment that includes the agency’s primary clinic locations, community-based program sites, and administrative offices. The role requires regular interaction with executive leadership, program managers, clinical staff, interns, and external partners. 

This position operates in a fast-paced, complex human services environment that requires adaptability, sound judgment, and the ability to manage multiple priorities. The role involves extended periods of sitting and computer use, participation in meetings, and occasional physical movement throughout program sites. 

Equipment: This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc.

Physical Demands: This role is primarily sedentary and requires extended periods of sitting, frequent use of a computer and telephone, and the ability to communicate effectively in person and through electronic means. The role also requires occasional standing/walking and travel between program sites and community meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

Full-Time, Exempt Position

Participation in on-call rotation required

Flexible schedule to meet program/agency needs

Travel:

Requires travel between CHJC program sites and regular travel to meetings, trainings, or regulatory engagements within the community and region.

Required Education and Experience: 

· Master’s degree in Social Work, Mental Health Counseling, or a closely related clinical field from an accredited institution 

· Current, unrestricted New York State clinical licensure that meets the scope of practice requirements to independently supervise clinical staff, required (LCSW or LMHC (Diagnostic Privilege)) 

· Minimum of five (5) years of progressively responsible clinical experience, including direct service delivery to children, adults, and/or families in behavioral health settings 

· Demonstrated experience providing clinical supervision to licensed and unlicensed clinicians, interns, and clinical supervisors

· Advanced knowledge of New York State regulatory requirements governing clinical practice, supervision, utilization review, and professional licensure.

· Prior experience in clinical leadership, program oversight, or administrative roles within a complex human services or behavioral health organization

· Experience developing or overseeing clinical policies, workflows, training programs, and quality assurance or utilization review processes 

· Experience working across multiple service settings (e.g., outpatient clinic, crisis services, foster care, community-based programs) strongly preferred