Major Duties and Expectations

• Exhibits commitment to the mission and values of the agency ensuring service excellence.
• Maintains confidentiality of all information according to policies and procedures.
• Facilitates good communication between co-workers, outside agencies, and management teams.
• Work collaboratively with  the Director of Domestic and Sexual Violence Services and outside agencies. 
• Responsible for daily operations of Safehouse including maintaining shelter rights, responsibilities and confidentiality.
• Review open/closed files for accuracy.
• Provide support and/or crisis intervention to Safehouse survivors when necessary. 
• Conduct regular inspections of the Safehouse site to ensure safety and security, monitor the Safehouse for safety hazards, repairs, and improvements. 
• Identify and troubleshoot maintenance and technical issues including making minor repairs and performing basic home maintenance. 
• Conduct routine housekeeping inspections and monitor/report any pest control issues. 
• Train staff/residents on shelter emergency and non-emergency procedures in compliance with departmental and agency policies.
• Direct Supervision of Safehouse staff, Family Advocate, and Housing Outreach Advocate, including hiring, scheduling, coaching and performance reviews.
• Approve and submit timesheets for direct reports.
• In collaboration with the Family Advocate, coordinate the acquisition and distribution of basic supplies and donations for survivors and conduct inventory of supplies. 
• Provide shift coverage for Safehouse as needed.
• Facilitate regular department meetings.
• Maintain complete and accurate written and electronic reports. 
• Maintain a safe, clean, non-threatening, open, inclusive environment for survivors and employees. 
• Offer and assist survivors with resources.
• Assist with the training of new staff, volunteers, and interns. 
• Attend all scheduled staff meetings.
• Participate in on-call leadership rotation. 
• Perform other duties and tasks assigned.
• In collaboration with staff, develop & oversee a robust programming calendar for shelter residents and housing program participants. 

Qualifications (Knowledge, Skills and Abilities)

• Bachelor's degree in human services, social work, or equivalent education and/or work experience.
• Minimum three (3) years of employment managerial/supervisory work experience.
• Preferred strong understanding of intimate partner domestic violence, sexual assault, human trafficking, stalking, trauma focused interventions, and trauma informed practices. 
• Preferred two years' experience in the social service sector, as an employee or volunteer.
• Ability to work effectively in crisis situations.
• Completion of 40-hour New Service Provider training as mandated by the State of Michigan. Candidates who do not already have this certificate will be required to attend the next available training.
• Availability as Needed for Program Operations.
• Ability to lift at least 25 lbs., climb stairs, and perform light cleaning and maintenance.
• Excellent written and verbal communication skills; strong problem-solving skills; strong organizational skills (i.e., ability to prioritize, manage multiple projects, and meet deadlines).
• Experience with data entry; PC  proficiency in a Microsoft environment.
• Preferred familiarity with community-based services and resources.
• Ability to provide culturally competent services and work with diverse staff and clientele in an empathetic and non-judgmental manner. 
• Demonstrated ability to work in a fast-paced environment and maintain calm under pressure.
• Ability to handle information with the highest degree of confidentiality.
• Ability to work independently as the only staff member on the premises. 
• Possess emotional and physical stamina to deal with a variety of stressful situations and self-awareness to reach out to      supervisor for assistance when needed.
• Background checks including Central Registry Clearance and Criminal.
• Excellent customer service skills.
• Reliable transportation & valid driver’s license.