Overview:  

The Surgical Care Coordinator is a dual-role position responsible for supporting both clinical operations and administrative/financial coordination within the Ambulatory Surgery Center. This role ensures efficient patient flow, accurate insurance verification and authorization, and excellent patient experience from scheduling through surgical care. 

Responsibilities:

Patient Care & Clinical Support

· Assist with patient intake, preparation, and flow throughout the surgery center. 

· Demonstrate the ability to prioritize multiple tasks in a fast-paced environment. 

· Respond appropriately to urgent or STAT requests and interruptions. 

· Maintain patient confidentiality and comply with HIPAA regulations and all organizational policies. 

· Support physicians and clinical staff as directed. 

· Promote a cooperative, efficient, and patient-centered work environment.

Benefits Coordination

· Verify patient insurance eligibility, benefits, and coverage for procedures. 

· Obtain prior authorizations and precertifications for all scheduled surgeries. 

· Communicate financial responsibility and estimated out-of-pocket costs to patients. 

· Submit and track insurance documentation and ensure compliance requirements are met. 

· Collaborate with billing and revenue cycle teams to ensure accurate processing.

Administrative & Clerical Duties

· Perform all front-end clerical duties for the surgery center. 

· Answer and manage incoming calls, route appropriately, and document messages. 

· Maintain accurate and timely documentation in EMR and other systems. 

· Demonstrate strong computer skills, including Microsoft Office applications. 

· Support data collection and participate in performance improvement initiatives.

Core Competencies

· Strong verbal and written communication skills 

· Excellent customer service and patient interaction skills 

· Ability to multitask and prioritize effectively 

· High attention to detail and organizational skills 

· Strong problem-solving and critical-thinking abilities 

· Ability to work collaboratively with physicians, staff, and patients 

· Adaptability in a fast-paced, changing environment 

· Cultural awareness and sensitivity to diverse patient populations

Minimum Qualifications

· High School Diploma or GED required 

· Current Basic Life Support (BLS) certification (or obtained within 60 days of hire) 

· Minimum of 2 years of experience in insurance verification or authorizations 

· Working knowledge of medical terminology 

· Proficiency in Microsoft Word and Excel 

· Strong understanding of insurance processes, billing workflows, and authorizations 

· Ability to take direction from multiple team members

Preferred Qualifications 

· Experience in an Ambulatory Surgery Center (ASC) or specialty practice 

· Leadership or supervisory experience 

· Familiarity with EMR systems (e.g., Athenahealth or similar) 

· Knowledge of gynecology or surgical workflows

· Bilingual is a plus!

Work Environment & Expectations

· Fast-paced surgical setting with frequent interruptions 

· Requires strong time management and flexibility 

· High level of patient interaction and cross-functional collaboration 

· Must maintain professionalism and composure under pressure