Job Summary:

The Night Attendant is to provide outstanding customer service to all guests and visitors; handle check-ins/check-outs, assist with guest requests, provide courtesy patrol, maintain a clean and safe environment and ensure the safety and well-being of the guests. 

Duties and Responsibilities:

• Customer      Service: Assisting      guests with their needs, answering questions, and resolving issues. 
• Security: Monitoring      premises, ensuring the safety of guests, and responding to security      alerts. 
• Housekeeping/Maintenance: Maintaining      cleanliness, restocking supplies, and performing basic maintenance      tasks. 
• Record Keeping: Completing      daily checklists, reports, and other required paperwork. 
• Communication: Communicating      effectively with colleagues and guests. 

Skills

• Ability to work independently      or within a team environment and remain motivated
• Able to communicate well with      guests and provide professionalism and outstanding customer service to      meet guests’ needs.

Success Factors:

• Ambassador of Joy: Embody and      promote a culture of positivity and enthusiasm, ensuring that both guests      and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus:      Understand and anticipate the needs of both internal and external guests,      consistently exceeding expectations.
• Meticulous Attention to Detail:      Deliver work that is precise, thorough, and up to the highest standards of      luxury hospitality.
• Effective Communication:      Provide clear, concise, and actionable information to ensure colleagues,      guests, and stakeholders are well-informed.
• Ownership & Accountability:      Take full responsibility for tasks, ensuring they are followed through to      achieve the desired results.
• Foster Team Collaboration: Work      collaboratively within teams, motivating others to sustain exceptional      levels of performance.
• Build Strong Relationships:      Establish trust and foster cooperation with colleagues, guests, and      partners to promote mutual success.

Safety and Security

· Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

· Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.

· Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.