The District Manager (DM) is responsible for managing multiple stores within a district, ensuring operational compliance, customer satisfaction, and achievement of sales and profit goals. The DM supports Store Managers (SCMs) and collaborates with the Regional Manager to implement the company's strategic plan. The DM models accountability by supporting and driving adoption of organizational changes at the store and district level. DM ensures messaging is cascaded accurately, timely, and in alignment with company values and strategy.

Responsibilities

• Operational Management: Oversee multiple stores, ensuring compliance with company policies, standards, and operational procedures.
• Performance Monitoring: Track progress toward district sales, profit, and KPI goals, implementing corrective actions as needed.
• Store Audits: Conduct regular store visits and audits to evaluate operational challenges and identify the root cause of underperformance.
• Team Leadership: Recruit, train, and retain Store Managers, fostering a culture of teamwork and accountability.
• Communication: Act as a key communication channel between the executive leadership team, the Regional Manager (RM) and the field. Consistently reinforce company direction, initiatives, and priorities by clearly sharing the “What” and the “Why” behind decisions. Ensure messaging is cascaded accurate and timely, and in alignment with company values and strategy.
• Employee Relations: Handle HR concerns, resolve employee issues, and promote a positive workplace environment.
• Customer Focus: Drive a customer-first culture, addressing customer escalations and ensuring high satisfaction levels.
• New Store Support: Assist with new store openings and remodels, ensuring operational readiness and compliance.
• Problem-Solving: Address operational challenges quickly and effectively, adapting to changing priorities.
• Strategic Implementation: Support the Regional Manager in executing the company’s strategic plan at the district level.

Expectations

• Achieve or exceed district sales and profit targets.
• Ensure full compliance with company policies and operational standards.
• Lead weekly staff meetings and 1:1’s with SCMs.
• Maintain high customer satisfaction scores across all stores.
• Build and retain a high-performing team of Store Managers.
• Support long-term growth while delivering short-term operational results.

• Must have a valid driver’s license to be able to drive company or customer vehicles for company or customer-related uses. 
• A bachelor's degree in business management, automotive technology, or a related field is preferred. Extensive industry experience is acceptable in lieu of a degree.
• 4 + years of experience in the tire and/or auto service industry is required, with a track record of successful management and leadership roles. Experience as a store manager, service manager, or a similar position within the industry is valuable.
• Strong leadership and people management skills to lead multiple store managers and their teams. This includes the ability to motivate, mentor, and develop employees.
• Understanding of business operations, financial management, budgeting, and performance metrics is crucial. Ability to analyze data to make informed decisions that drive business growth and profitability.
• High-quality customer service is critical in the tire and auto industry. A District Manager must ensure that all stores under their supervision are providing excellent service and meeting customer needs.
• Familiarity with the operational aspects of running a tire and auto service center, including inventory management, equipment maintenance, safety protocols, and compliance with industry regulations.
• Excellent verbal and written communication skills are essential for interacting with employees, customers, vendors, and executive management.
• The ability to quickly identify problems, develop solutions, and implement changes is important for maintaining operational efficiency and customer satisfaction.