At Life Couriers, we deeply understand and care about life‘s critical moments – to save lives. We are here to deliver the world‘s most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient‘s life, you‘ll find us first. We aim to be the world‘s foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients. Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience.

At Life Couriers, our culture is guided by our C.A.R.E. values:

• Customer Excellence – We provide customers with a patient-focused experience, ensuring every delivery supports critical moments in patient care.
   
• Accountability – We own our actions, conduct, and performance. We learn from our mistakes and are dedicated solution finders, driving the business forward with a patient-first quality emphasis.
   
• Respect – Our employees are the heart of our success. We are approachable, open, and honest with each other and work collaboratively to achieve shared goals.
   
• Enthusiasm – We promote a culture of engagement in what we do. We work hard but also value teamwork, knowing it will drive our future growth and help deliver outstanding patient-focused logistics solutions.

The Director of Quality Americas, will be responsible for leading all quality assurance and training activities within the region (currently inclusive of the United States and Honduras), ensuring compliance with global standards, regulatory requirements, and customer expectations. This role drives strategic initiatives within the region and fosters a culture of quality and continuous improvement.

Responsibilities:

• Lead regional business initiatives aligned with global quality and training objectives.
• Define and implement regional quality strategies that support organizational goals.
• Build, lead, and mentor the regional quality team to foster a high-performance culture.
• Develop succession planning and talent development programs for quality and training roles.
• Ensure the region maintains a GDP / ISO audit-ready stance at all times.
• Conduct internal quality audits and customer audits; support external regulatory inspections.
• Oversee maintenance of regional / local quality certifications.
• Ensure documentation adheres to ALCOA+ principles and is readily accessible.
• Manage and support qualification processes for equipment and systems.
• Monitor regional KPIs and leverage data to drive continuous improvement initiatives.
• Support regional management review meetings and report findings to global leadership.
• Oversee implementation of corrective and preventive actions (CAPAs) and ensure timely closure of deviations.
• Support sales teams with quality-related aspects for new and existing customers.
• Lead complex investigations and ensure timely resolution of quality issues.
• Attend global QA meetings to share best practices and regulatory updates.
• Define regional training requirements based on customer, regulatory, and compliance needs.
• Oversee development and maintenance of onboarding training for new associates and continuous education programs.
• Develop training KPIs and monitor compliance across the region.
• Ensure proper use and management of training systems, including content, user setup, and reporting.
• Other responsibilities as assigned by management.

Schedule:

• Monday: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (local time)
• Tuesday: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (local time)
• Wednesday: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (local time)
• Thursday: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (local time)
• Friday: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (local time)

Compensation Range:

$110K - $140K Annually

Skills Required:

• Proven leadership experience in regional or global quality roles.
• Strong knowledge of GxP, ISO standards, and international good distribution practice requirements.
• Expertise in audits, CAPA management, change control, and training program oversight.
• Exceptional communication, strategic thinking, and stakeholder management skills.
• Strong analytical and decision-making skills.
• Ability to manage complexity and drive results across regional teams.
• Collaborative mindset and willingness to support cross-functional teams.
• Intermediate proficiency in Microsoft Applications.

Travel & Work Conditions:

• Primarily sedentary.
• Occasionally required to lift up to 10 pounds.
• Ability to travel up to 10% of the time.

Preferred Education and Experience:

• Bachelor’s or Master’s degree in Life Sciences, Quality Management, or related field.
• 5+ years of progressive experience in Quality Assurance within regulated industries (pharma, clinical trials, life sciences).

Work Authorization:

• Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the future.

Safety Sensitive Position:

• No.

What we offer:

• Weekly pay
• Medical, Dental, Vision Insurance are available to employee on the first of the following month after hire
• 401(k) with match
• Short- & Long-Term Disability
• Employee Assistance Program
• Company paid and optional Life Insurance
• Optional Hospital, Critical Illness, and Accident Indemnity Insurance
• Paid Time Off & Sick Pay
• Advancement opportunities in a fast-growing organization

Life Couriers is committed to a diverse and inclusive workplace. Life Couriers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.