Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative
• Coordinates schedules and routes for Shuttle Drivers 
• Communicates with and updates Shuttle Drivers of changes as needed
• Demonstrates telephone courtesy and professionalism    
• Attentively listens to guests and anticipates any additional needs or concerns
• Assists team members and other departments as needed to contribute to operational efficiency
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members 
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner