Empower Families. Coordinate Care. Create Stability.

Bay State Community Services is seeking a compassionate, organized, and mission-driven Intensive Care Coordinator (ICC) to join our Plymouth Community Service Agency (CSA). This is a meaningful opportunity to support youth and families with complex behavioral health needs by ensuring they receive the coordinated, wraparound services necessary to thrive.

If you’re passionate about family-centered care, collaboration, and making a measurable difference in your community, this role offers a powerful way to do that every day.

About the Role

The ICC serves as the primary point of coordination for youth with Serious Emotional Disturbance (SED) and their families. Using the Wraparound model, you will bring together providers, natural supports, and community resources to build a comprehensive care plan that reflects the family’s strengths, needs, and goals.

This is a dynamic, relationship-focused position ideal for someone who excels at communication, problem-solving, and advocacy.

What You Will be Doing to Make a Difference... 

• Facilitate Care Planning Team meetings with youth, families, providers, and natural supports.
• Conduct comprehensive assessments to identify family strengths and needs.
• Develop, implement, and monitor individualized care plans.
• Coordinate and link families to community-based services and supports.
• Advocate for youth and family voice in all service planning and delivery.
• Collaborate closely with state agencies, schools, providers, and community partners. 
• Maintain accurate, timely documentation in accordance with program standards.

Important Health and Wellness Benefits Which Begin On Your First Day of Employment 

Blue Cross and Blue Shield Health and Dental Insurance

Eye-Med Vision Benefits

Employer Paid Life and Long-Term Disability Insurance

Medical Flexible Spending Account and Dependent Care Account 

Employee Assistance Program

Generous Paid Time Off 

35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days) 

Additional Benefits 

Retirement Plan 403(b) (employer match after the first year of employment) 

Opportunities for Student Loan Forgiveness

Tuition Assistance

Mileage reimbursement 

Extensive Training Program 

Monthly Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW) 

Supervision for Licensure and Specializations 

Immediate Access to Comprehensive Online Self-Paced CEU Trainings 

Opportunities for Certification in Evidence Based Practices 

Qualifications

• Bachelor’s degree in Human Service field and minimum 1 year relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems; OR
• Bachelor’s degree in non Human Service field and more than 1 year relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems; OR
• Associate’s degree or High School Diploma and minimum of 5 years relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems
• Master's Degree in a Mental Health Field including but not restricted to Counseling, Family Therapy, Social Work, Psychology etc. from an accredited college/university
• Willing to become certified in MA Child And Adolescent Needs and Strengths (CANS), program will provide training. 
• Bi-lingual in Spanish, Portuguese, and Haitian Creole desired

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.  

Contact Information:

recruitment@baystatecs.org

857-374-5669