This is a full-time (40 hours) per week position, starting at $19.82 per hour (full wage range is $19.82 to $26.65/hour).
Purpose of Landlord Liaison
Under the supervision of the Director of Housing Assistance Programs, the Landlord Liaison is responsible for leading agency-wide efforts to effectively market SHA’s programs to new and existing landlords and property managers with the goal of expanding the number of units available to households receiving rental assistance. The Liaison will identify permanent housing units in the rental market throughout the Spokane Metro area, develop partnerships with landlords to overcome barriers that prevent participant households from obtaining permanent housing, and work closely with case managers and/or directly with SHA clients to ensure that both applicants and participants can access and sustain housing.
Essential Duties and Responsibilities
Outreach, Marketing and Customer Service
Expansion of Housing Options
Documentation, Reporting, and Research:
Acceptable Experience and Training
High school diploma or GED equivalency is required with five years of experience in a related field. Must have Housing Choice Voucher Mastery certification or be able to pass a HCV Mastery certification within 1 year.
Preference is given towards any of the following: bachelor’s degree in a relevant field, a background in apartment management, experience with Section 8 activities, or experience with a private nonprofit or government agency.
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work of a Landlord Liaison.
Must have an acceptable credit history, and have and maintain a valid driver's license, reliable transportation, satisfactory driving record, and adequate insurance coverage according the SHA’s policy and insurer.
• Familiarity with the Spokane region’s rental market and all of its neighborhoods including community resources, school system, employment potential, transportation services and more.
• Housing assistance programs.
• Fair Housing and the Landlord/Tenant Act.
• Researching tools to locate and identify landlords with the target market units, discern the right neighborhood data, organize the data findings and build the marketing outreach strategies based upon the research.
• Public speaking and comfortable speaking in front of and communicating to large groups, conducting workshops, seminars, and community presentations including handling tough questions.
• Technology: various electronic systems and programs, including Microsoft Office products such as Outlook and PowerPoint, and database programs; mapping and tracking race and poverty concentrated and non-concentrated neighborhoods and census tracts; developing and maintaining targeted landlord base, measure success of outreach and educational strategies.
• The issues of poverty, adverse childhood experiences, and experience with diverse socioeconomic and racial groups.
• Think of new and interesting ideas for recruiting and retaining landlords.
• Maintain an in-depth knowledge of Housing Choice Voucher, Project Based Voucher and SHA special population program rules and procedures.
• Establish and maintain effective relationships with fellow employees, participants, landlords, partner agencies and the general public.
• Work with individuals and groups of people from diverse backgrounds in a respectful, equitable, and inclusive manner.
• Consistently model a customer-centered, employee-focused approach to achieving results.
• Facilitate conversation with diverse groups and explain the value of housing programs to effectively engage landlord participation and to promote the programs to neighborhood groups, landlord associations, political officials, and other community stakeholders.
• Perform considerable problem solving skills and ability to use basic common sense principles.
• Uphold privacy and confidentiality of agency, client, and personnel information.
• Contribute to employee and team morale and work effectively with all departments and partners.
• Make and present effective decisions based on rules, principles and values.
• Interpret and implement Housing Choice Voucher and housing assistance program regulations, additional Federal (including HUD) regulations, and Fair Housing guidelines.
• Manage stress effectively while working in an environment that has competing priorities and with people who need encouragement to become involved and be able to quickly learn and adapt to changing industry trends, federal regulations, department policies, and Agency practices.
• Communicate orally, read, write, and understand English.
• Initiate own work projects and to work independently.
• Be organized and to manage time effectively.
• Resolve conflicts involving participants, employees, and landlords.
• Occasionally travel out-of-town for networking, auditing, and training purposes.
Essential Physical Abilities
Physical demands include using hands to finger, handle or feel and talk or hear. The employee is frequently required to stand, walk or sit. The employee is occasionally required to reach, climb or balance, stoop, kneel, crouch, crawl or lift. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and distance vision. The use of computer and adding machine is essential to job performance.
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively in person and on a telephone.
The work environment noise level is usually moderate. The employee can be exposed to outside weather conditions.
Working conditions include being indoor and outdoor, frequent exposure to weather, working with others, working alone, and moving mechanical parts.
The employee in this position must be able to access units, common areas, building systems, and site features that are not accessible to the mobility impaired as an essential part of the job.
Must be able to fully function in a drug-free environment: history free criminal/drug felony convictions.
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibilities. They should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or to otherwise balance the workload for the good of the organization.