This position is hands-on, and the Manager will oversee the patient re-supply orders for the assigned area ensuring timely and accurate submission of re-supply purchase orders and the payor required authorization/documentation. The Resupply Manager will also provide training and support for re-supply staff as assigned and ensure adherence to both internal and external policies and regulations.

Reports to: Director, Customer Service

Job Type: This is a full-time position, 40 hours per week, Mon-Fri on a hybrid schedule  

Job Location: Hybrid 2 days per week and 3 days per week working remotely in one of the following locations: Concord, NC, King of Prussia, PA or Dania Beach, FL 

• Bachelor’s degree preferred or comparable equivalent and related experience 
• Previous experience in DME is required
• Patient Admissions and Re-Supply knowledge is required
• Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence, Brightree experience is required
• Strong work ethics and the desire to lead by example, with attention to detail and quality, are required
• Ability to deal directly with staff on policy or performance related issues 
• Participating in the after-hours on-call manager rotation up to 3 months a year is required

Job Responsibilities, included but not limited to:

• Takes ownership of Hi-Tech staff, Hi-Tech referrals and Hi-Tech patient population under assigned area
• Review PAR and CMN submission/logging guidelines to address issues, ensure problems are escalated as necessary
• Maintain and update shared documentation to assist the Sales Department with the various policies rules and limitations for insurance plans. 
• Manage assigned staff by providing timely and regular feedback on processes, compliance, performance and attendance
• Ensure staff performs proper follow-up on new and existing patient accounts
• Oversee all aspects of the processes related to patient admissions and re-supply orders, including projects, problem and issues escalation, denials management and research
• Understand and communicate changes in payor guidelines and policies and be able to effectively implement them
• Actively pursues continuous improvement of both self and departmental processes
• Other duties as assigned

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 35 pounds.

Benefits & Perks 

• Competitive Salary
• Medical, Dental, Vision Package 
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Employee Referral bonuses & Discount Ticket Program 
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.