Implementation, Client Success & Training

Why Management Computer Services

Management Computer Services (MCS) is a SaaS (Software as a Service) company that combines the best of both worlds. By serving our industry for 50+ years, we have established ourselves as a pioneer in affordable housing software, giving our employees confidence in both the security and longevity of MCS. At the same time, MCS is a family owned-and-operated business, which puts you in the heart of a dedicated and supportive team. Our goal is to ensure that as we evolve and grow as a business, so do our employees!? We do this by equipping our teams with advanced tools, training, and career opportunities. This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing MCS to keep our spot as an industry leader in affordable housing software. We work in a collaborative, energetic, results-oriented environment that recognizes and rewards exceptional performance. Our goal is to ensure that as we evolve and grow as a business, so do you as an employee.

About the Role

As a Software Trainer I, you'll embark on a journey of empowerment, guiding new clients through the intricacies of our software with precision and expertise. Whether conducting virtual or in-person training sessions, your goal remains unwavering: to empower clients with the tools and knowledge needed to unlock the full potential of PHA-Web. With a focus on building confidence and proficiency, you'll pave the way for a more efficient and effective working environment for housing authorities nationwide. 

We’re looking for someone who is organized, steady, and detail-oriented, with the ability to guide others through complex processes. 

This role is best suited for someone who prefers: 

• Clear structure and defined processes 
• Seeing projects through from start to finish 
• Working closely with clients while maintaining control of details 
• Solving practical problems in real time 

How the Role Works

This is a progressive role with a structured ramp-up. 

• First 3 weeks: onboarding and system training 
• Next 6–12 months: working in Support to build deep product knowledge 
• Then: transition into Training & Implementation 

What You’ll Be Responsible For (Long-Term)

• Leading client onboarding projects (typically 2–3 months) 
• Delivering remote and onsite training sessions 
• Guiding clients through both operational and financial workflows 
• Ensuring clients are confident using the system after go-live 
• Supporting internal efforts like documentation and curriculum development 

What Makes Someone Successful Here

• Strong attention to detail and follow-through 
• Comfortable working within structured processes 
• Able to stay calm and effective with frustrated or overwhelmed clients 
• Clear communicator who can break down complex topics 
• Working knowledge of accounting or financial processes 

Work Environment

• Hybrid (remote + onsite travel when working with clients) 
• Onsite Client Travel up to 50% of time dependent on Client Load 
• Monday–Friday schedule 
• Fridays reserved for internal work and focused tasks such as reconciliations, documentation, team meetings, and non-client facing conversion tasks  

Reality of the Role

This is not a presentation-only training job. You’ll be responsible for helping clients actually use the system correctly. This will involve acting in a Project Manager capacity, building out software structure, training end users on the platform, and ensuring that all financial data is correct upon launch. Clients may be busy, short-staffed, or resistant—patience and structure matter!

Expected Salary Range: $50,000 - $60,000 DOE