In this role, you will:

• Provide technical support for desktops, laptops, mobile devices, and peripherals across Windows, macOS, iOS, and Android platforms
• Diagnose and resolve hardware, software, and connectivity issues both onsite and remotely
• Support collaboration platforms including Microsoft 365, Teams, Zoom, and Slack
• Configure and manage user devices using endpoint management tools such as Microsoft Intune, JAMF, and SCCM
• Maintain IT asset records and support equipment lifecycle management
• Apply system updates, patches, and security configurations to maintain secure environments
• Support endpoint security initiatives including antivirus, encryption, and multi-factor authentication (MFA)
• Assist with user access and identity management activities
• Troubleshoot network-related issues including Wi-Fi, VPN, and VoIP systems
• Participate in system upgrades, cloud migrations, and technology deployment projects
• Collaborate with infrastructure, cybersecurity, and systems engineering teams
• Maintain accurate documentation of support activities, procedures, and technical standards
• Support continuous improvement initiatives and IT best practices

Minimum Qualifications

• Associate degree in Computer Science, Information Systems, or related field (or equivalent experience)
• Strong troubleshooting and problem-solving skills
• Ability to read and interpret technical documentation and procedures
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting end users and enterprise technology systems

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications
• Experience with Microsoft Intune, JAMF, SCCM, or similar endpoint management tools
• Experience supporting Microsoft 365 environments
• Experience working in manufacturing or industrial environments
• Familiarity with endpoint security and compliance best practices

Your Work Schedule

This is a full-time, non-exempt position working Monday through Friday, day shift. Additional hours may occasionally be required to support operational needs and IT projects.

What Makes ENTEK Different

ENTEK is more than a manufacturing company—we’re a team driven by values. Our core DNA is built on:

• Respect – valuing each person and every contribution
• Integrity – doing what’s right, always
• Innovation – pushing boundaries with creativity and technology
• Commitment – to our people, our customers, and our future