Job Type: Full-time

Location: Honolulu, HI 

Salary Range: $65k-85k/year; Exempt

Job Summary:

We are seeking a motivated and relationship-focused Account Manager for a full-time, on-site position based in Honolulu, Hawaii. This role is responsible for managing and growing customer accounts, ensuring high levels of customer satisfaction, and identifying opportunities to expand business partnerships and services.

The Account Manager will serve as a trusted point of contact for customers by developing strong relationships, coordinating logistics solutions, analyzing account performance, and collaborating with internal teams to deliver exceptional service and operational excellence.

Join a company with 90 years of transportation leadership and help build lasting customer relationships while supporting essential supply chain services throughout the Pacific region.

 Key Responsibilities:

• Manage and grow existing client accounts by building strong relationships and providing exceptional customer service
• Identify and pursue new business opportunities through prospecting, networking, and generating leads
• Develop and execute sales strategies to achieve revenue targets
• Collaborate with internal teams to ensure customer satisfaction and successful project delivery
• Maintain accurate and up-to-date records of sales activities and customer interactions in company system and software
• Stay up-to-date with industry trends and best practices to continuously improve sales performance
• Set sales targets and achieve them effectively
• Performs other duties as assigned

Qualifications:

• Strong client relationship management and customer service experience
• Experience in domestic freight forwarding and dry/cold supply chain management
• Strong analytical skills with experience preparing performance reports and interpreting data
• Excellent problem-solving abilities
• Strong communication, presentation, and negotiation skills
• Proficiency with CRM systems and account management tools, including Salesforce
• Ability to collaborate effectively across departments and teams

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field
• Experience within transportation, logistics, food distribution, hospitality, or related industries

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• Frequent use of phone, email, and other communication tools. 
• Ability to travel locally for client meetings, presentations, and events as needed. 
• Ability to stand, walk, and move between meeting locations during client visits or trade shows. 
• Must be able to occasionally lift and carry materials weighing up to 15–25 pounds (such as product samples, marketing materials, or trade show equipment). 
• Ability to operate standard office equipment including computers, printers, and mobile devices. 
• Visual ability to read reports, analyze data, and prepare presentations.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship  .If you are a reliable and experienced Class B Driver looking for a new opportunity, we encourage you to apply for this position. We offer competitive pay, benefits, and a supportive work environment.