PRIMARY PURPOSE

The OST Manager provides support, training, supervision and management direction to program staff. This position acts as a liaison between program sites and administrative departments. This position works closely with the Director of Programs to ensure program service delivery and quality assurance. This position will be in program locations daily and interact with program staff, students, and families.  

ESSENTIAL FUNCTIONS

Program Operations

• Manages and supervises assigned programs 
• Ensure compliance with COA, licensing and AYS policies and procedures
• Ensure attendance is accurate under CCDF guidelines
• Ensures CACFP is being followed and recorded
• Receive and edit reports (incidents, etc.) 
• Serve in ratio as needed 
• Flexibility to cover all AYS sites

Leadership

• Serve as a positive, guiding influence that reinforces and advances AYS’s mission, vision, and values.   
• Provide guidance, mentoring, training, and coaching to all Youth Development Leaders and associates in all aspects of program implementation and stakeholder engagement
• Observe and monitor program to ensure quality care is being provided 
• Participate and represent AYS, Inc. in school functions including, but not limited to; teachers meeting, PTA/PTO meetings, ice cream socials or other events hosted by the school
• Conducts regular observations and provides feedback
• Evaluates Youth Development Leaders annually
• Oversite and fiscal responsibility of site level budgets
• Communicate clearly, respectfully, and effectively with internal and external stakeholders to support collaboration, understanding, and transparency.
• Uphold the AYS brand by exhibiting professionalism and empathy 

Administrative

• Actively participate in scheduled individual, team, organizational, and project based meetings and initiatives.   
• Schedules and facilitates principal meetings biannually
• Oversees staff scheduling within assigned sites 
• Follows all AYS policies and procedures as directed in the Employee Handbook and the Program Manual and ensure staff follow as well
• Meets with their Youth Development Leaders on a regular basis
• Responsible for ensuring program has adequate supplies for snacks and curriculum
• Work closely with the Director of Program and staffing coordinator to identify staffing needs
• Perform other related duties as assigned to support the Operations department and organizational operations.  

Compliance and Training

• Supports Curriculum planning and implementation
• Works closely with compliance on files and state regulations
• Identifies and coordinates individual and team skill deficiencies to guide OST of Training in creation of impactful staff training program. Ensure identified skill deficiencies are promptly addressed.  
• Identifies and coordinates culturally specific programming opportunities to guide the OST of Curriculum
• Complete all required annual and role specific training in a timely manner. 

ESSENTIAL SKILLS & ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Engagement/Communication – Provide prompt, attentive, and friendly customer service in-person and by phone; communicates clearly, accurately, and respectfully verbally and in writing; seeks and responds to feedback from internal and external stakeholders to improve service and communication 
• Collaboration – Cooperates and works together with all stakeholders plans and complete job duties with minimal supervisory direction, including appropriate judgement. Supports cross-training and shares learning with others 
• Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace 
• Technical – Proficiency in using computers and related software; experience with Microsoft Office and additional programs and systems 
• Critical Thinking – Ability to think about and discuss complex issues, solution oriented 
• Professionalism – Exhibits effective skills in priority management, professionalism, and empathy; completes work with accuracy and a high attention to detail 
• Problem Solving & Decision Making – Makes sound, independent decisions with minimal supervision. Exercises good judgment in situations that may impact others, financial resources, or the organization’s reputation. 

EDUCATION & EXPERIENCE

• A Bachelor’s degree is required. Degree in Education, Early Learning, Business or related field is required; May substitute seven years' experience as Youth Development Leader or Bachelor's degree in progress.
• A minimum of three years of supervisory experience preferred.
• Experience in youth development required.

PHYSICAL DEMANDS

• Regularly required to stand, walk, and/or sit for extended periods of time
• Occasionally visit administrative office to pick up materials, turn in documents, meet with staff, etc.
• Ability to move quickly to intervene in dangerous situations
• May have to move supplies or equipment up to 20 pounds occasionally
• Requires reliable personal transportation