The St. Stephen’s CARE Center Associate is responsible for helping individuals/families seeking food and clothing assistance. The Associate will be responsible for conducting intake of participants coming into the center for assistance including data entry/reporting and training receptionist AARP enrollees/volunteers. They will also be responsible for providing assistance[SJ1]  in the pantry and clothing closet areas to include but not limited to assisting participants in their shopping experience, receiving incoming donations of food and clothing and organizing and restocking.

Position Responsibilities:

• * Conducts intake of pantry and clothes closet walk-in clients 
• *Identify eligible TPCN clients, schedule eligible clients, conduct appointments and document in Charity Tracker and TPCN Database. 
• *Connect clients to external community agencies and make referrals, such as medical,      housing, healthcare, financial assistance, and other services.
• * Provides administrative support for the center, to include data entry, client counts, in-kind receipts, etc. 
• * Trains qualified volunteers on database for assistance.
• * Covers receptionist area when needed. 
• Responds to inquiries and e-mails in a timely and responsive manner
• Maintains good relationships with all internal/external customers through attentive customer service
• Participates in staff meetings onsite, including all staff meetings, and selected Development team meetings.
• Completes weekly schedule and submits timesheets in a timely manner.
• Completes all required professional development assigned in a timely manner.
• Adheres to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. 
• Maintains awareness and sensitive to the service population’s cultural and socioeconomic characteristics.
• Protects the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external      investigations or results of any investigations, and financial information.
• Adheres to the Code of Conduct and the Faith and Moral policy.
• Takes a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Director of Family Support, Senior Director of Family Self-Sufficiency, and/or Leadership.

Competencies:

• Adaptability
• Customer Service
• Critical Thinking
• Resilience
• Teamwork

Minimum Qualifications: 

• Education - GED or High School Diploma. Associates Degree Preferred 
• Experience - Minimum of 1 years’ experience in non-profit setting or within retail store with at least 1 years of experience in Customer Service and community resources, or direct client services preferred.
• License and Credentials
  • Reliable transportation
  • Valid driver license, with clean driving record
  • Valid vehicle insurance
  • Able to pass a criminal background check

Minimum Knowledge and Skills: 

· Minimum of 1 years’ experience in working in an office setting including retail, and/or food handling; 

· Fluent in English and Spanish *REQUIRED*

· Extensive working knowledge of computers, computer software and Microsoft Home Office (i.e., Word and Excel software preferred); databases and spreadsheets

· A solid grasp of customer service and de-escalation techniques

· Must be detail oriented, organized, self-motivated, work well independently and on a team;

· Must have good written and verbal skills;

· Must have good critical thinking and problem-solving skills.

Travel Requirements:

Travel requirements for the position includes _20___% local and __0__% overnight.