Part-Time Service BDC Representative (Customer Service & Appointment Scheduler)

Automotive Dealership Jobs in Gainesville, GA

Pay: $14.00 per hour + performance incentives
Job Type: Part-Time
Location: Gainesville, Georgia

Join the Team at Milton Martin Toyota

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced, customer-focused environment? Milton Martin Toyota is looking for a Service Client Care Coordinator to join our Business Development Center (BDC) — a vital part of our service department's success.

As the first point of contact for many of our valued customers, you'll play a critical role in shaping the service experience from the very first call. If you're friendly, detail-oriented, and driven by results, we want to talk to you!

Benefits:

• Employee Discounts and Rewards Program
• Ongoing Training and Development
• Flexible Part-Time schedule
• Work/Life Balance
• Clear paths for Career Advancement and on-the-job training
• Enjoy a supportive team culture, premium facilities and the opportunity to grow with a company that truly values its employees and gives back to the community.

What You’ll Do: 

• Answer inbound customer calls and schedule automotive service appointments
• Make outbound calls regarding service reminders, ToyotaCare maintenance, recalls, warranty programs, and customer follow-up
• Assist customers with questions about vehicle maintenance and service recommendations
• Review customer service history and identify opportunities for additional maintenance services
• Maintain accurate customer records within dealership CRM and DMS systems
• Communicate current service promotions, specials, and dealership offers
• Coordinate with service advisors and dealership staff to ensure a smooth customer experience
• Deliver exceptional customer service on every interaction

Qualifications

• Previous customer service, call center, receptionist, scheduling, or administrative experience preferred
• Excellent verbal communication and active listening skills
• Strong organizational and time-management abilities
• Comfortable handling a high volume of inbound and outbound calls
• Basic computer proficiency and ability to learn CRM and dealership software
• Professional phone etiquette and positive attitude
• Dependable, self-motivated, and team-oriented
• Automotive dealership experience is a plus but not required
• Bilingual candidates are encouraged to apply

Why Work at Milton Martin Toyota?

For more than 65 years, Milton Martin Toyota has been a trusted name in automotive sales and service throughout Northeast Georgia. As a family-owned dealership, we are committed to treating our employees and customers like family.

Our culture is built on four core values:

• Character
• Care for People
• Commitment to Service
• Continuous Improvement

If you're looking for a part-time customer service job in Gainesville, GA with opportunities for advancement, we encourage you to apply today.

Apply Now

Start your career with one of Georgia's most respected Toyota dealerships and become part of a team that values integrity, growth, and exceptional customer service.