ORGANIZATIONAL DESCRIPTION

The Medical Assistant is responsible for rooming patients, assisting staff and physicians, obtaining referrals, and assisting in other areas when needed.

INTERACTION

Primarily Interacts with: administration, physicians, employees, clinical and non-clinical departments, patients, and visitors.

PRIMARY FUNCTIONS

• Serve as a receptionist to include: greet patients, answer phones, schedule patients, verify insurance, obtain authorizations, collect payments, key ICD10 codes and file insurance claims.
• Room patients, take vital signs and reconcile medication lists.
• Set up medical equipment and help with medical procedures such as suture removal, dressing changes, cast removals, brace fitting, and drawing and assisting with administering injections.
• Accurate, timely documentation into Electronic Medical Records.
• Float to other specialty clinics as directed.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment. 

EDUCATION/EXPERIENCE/SKILLS/ABILITIES

Education:

• High School Diploma or equivalent required. 
• Medical Assistant certificate required or equivalent combination of education, training, and experience.
• BLS certificate required.

Experience:

• One-year customer service experience required.
• Medical office or healthcare experience preferred.

Personal Job-Related Skills / Abilities:

• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

Physical and Mental Requirements:

Physical:     

• Activity Up to %  
• Walking 60  
• Squatting 20
• Standing 60  
• Pulling 25
• Kneeling 20  
• Reaching 50
• Sitting 50  
• Lifting up to 50lbs 20
• Pushing 25  
• Wrist/Finger Movements 90
• Bending 50   
• Climbing 5       

Mental:     

• Stress Level Moderate 

Individual position core competencies:

• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility
• Required education within first 60 days (if employee is from outside organization).
• GrahamRMC Orientation
• Department Orientation

• Continuing/Annual Education and Training:
• As needed to maintain certification/ licensure of position
• BLS/CPR
• Falling Star Program
• Safety Storm Program

SUPERVISION

Employees Supervised: __No__ 

ADA REQUIREMENTS

An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under:

Frequency of Condition

Condition 1-33% + Description

Extreme Heat X   

Extreme Cold X   

Extreme Swings in Temperature X   

Extreme Noise X   

Working Outdoors X   

Mechanical Hazards X   

Electrical Hazards X   

Explosive Hazards X   

Fume/Odor Hazards X   

Dust/Mite Hazards X   

Chemical Hazards X   

Toxic Waste Hazards X   

Radiation Hazards X   

Wet Hazards X   

Heights X   

Other Conditions X   

34-66% + Description

-

67%+ Description

Working Indoors X 

OSHA Classification:

• Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

__X___ Category I: Tasks that involve exposure to blood, body fluids, or tissues.

All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.