JOB SUMMARY

The Receptionist provides administrative, customer relations, and support services to residents, visitors and team members over the phone, via email and in person to present a positive and efficient image of Williamsburg Landing. This position works under the direction of the Resident Engagement Manager.

ESSENTIAL JOB FUNCTIONS 

• Greets residents, team members and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answers the telephone promptly, transferring calls to appropriate departments/person
• Schedules resident transportation as requested and forward medical appointments to administrative assistant
• Ensures professional appearance of the main lobby and front desk
• Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
• Monitors resident movement through lobby and front desk areas and promptly responds to potential elopement risks in accordance with community safety procedures.
• Provides information on campus facilities, services, and events
• Forwards requests for facilities services on behalf of residents or team members via work orders to Facilities Management. 
• Assists residents with small clerical tasks such as addressing cards and envelopes, making photocopies, and retrieving mail
• Stamps, sorts, and distributes mail and floral arrangements; redirects improperly addressed mail; delivers packages 
• Manages the store in Assisted Living, ensuring inventory is maintained, items are charged correctly, and ensures sales are balanced at end of the shift
• Assists in training receptionists and provides coverage for other receptionists as needed
• Assists other departments with clerical requests and/or projects as time permits
• Performs other duties as assigned

QUALIFICATIONS

· High school diploma or GED, required

· Two or more (2+) years’ experience in reception, customer service or hospitality environments, preferred

· Proficiency with MS Office and basic knowledge of cash receipts and accounting procedures, required

KNOWLEDGE, SKILLS, AND ABILITIES

· Excellent organizational, administrative, customer service and communication skills

· Ability to understand and respond appropriately to older adults with unique life issues

· Ability to handle a wide variety of tasks simultaneously

· Ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and tactful manner

· Ability to reach, bend, stoop, and lift up to 25 pounds is required when stocking the store and delivering packages

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