Now Hiring: Customer Facing Quality Manager
Reports To: Director of Regulatory & Consumer Affairs
Salary Range: 110,000K - 130,000K

Why join our team?   

• Full benefits package – medical, dental, vision & 401(k) match   
• Generous PTO & holidays   
• Growth opportunities to expand skillsets & enhance career   
• Amazing team & culture focused on:?? Communication | Community | Wellness    

Other Benefits & Programs We Offer:   

• Tuition reimbursement   
• HSA Medical plan option with annual company contribution   
• Referral bonus program   
• Perks at Work – discounts on shopping, travel & more   
• Proven continued business growth for future opportunities   

Position Overview

Reporting to the Director of Regulatory & Consumer Affairs, the Customer Facing Quality Manager serves as the primary FSQ liaison for strategic customers. This role partners closely with Sales, Operations, R&D, and Quality teams to support customer requirements, manage escalated quality concerns, oversee complaint and audit activities, and ensure timely communication and project execution. The ideal candidate brings strong technical expertise, customer relationship management skills, and the ability to manage multiple priorities in a fast-paced food manufacturing environment.

Key Responsibilities

• Serve as the main FSQ contact for strategic customers and internal teams 
• Manage customer quality requirements, reports, and communications 
• Coordinate customer meetings, audits, and corrective action responses 
• Track and support FSQ-related projects, complaints, and escalation activities 
• Monitor compliance with customer specifications and quality standards 
• Analyze complaint and withdrawal data to identify trends and opportunities 
• Partner cross-functionally with Sales, Operations, R&D, and FSQA teams 
• Support product removals, investigations, and follow-up activities 
• Assist with sampling, testing, and other quality support activities as needed 
• Provide leadership and guidance to supporting team members when applicable

•  BS degree in Food Science, Engineering, Biology, Microbiology, Chemistry, or related field 
• 10+ years of leadership experience in Food Safety & Quality within food or beverage manufacturing 
• Strong knowledge of food safety regulations, manufacturing, and quality systems 
• Proven experience managing customer relationships and escalated issues 
• Excellent communication, project management, and organizational skills 
• Ability to manage multiple priorities with strong attention to detail 
• Demonstrated leadership and adaptability in changing environments 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 
• Ability to travel up to 15% as needed for customer visits, audits, and business support activities