The Boiler Service Technician Lead is responsible for servicing, troubleshooting, and repairing commercial and industrial boilers, burners, and associated systems. This role demands both technical expertise and a strong commitment to safety and customer satisfaction.

Duties & Responsibilities:

• Troubleshoot and service light commercial to large industrial watertube and firetube boilers.
• Perform combustion setup, analysis, and adjustments on burners ranging from 0.5 to 30 million BTU/HR.
• Diagnose and repair the most complex industrial burners and combustion systems.
• Lead and train other technicians in job responsibilities, ensuring clear understanding of policies, procedures and expectations.
• Assist Service Manager in assigning and scheduling work orders, reviewing performance and effectiveness of Service Technicians, and monitoring completion of work orders.
• Conduct internal and external inspections of boilers and associated control systems.
• Replace and repair gaskets, valves, and various boiler components.
• Evaluate steam and hydronic systems to identify issues and propose solutions.
• Work with boiler support equipment including deaerators, feedwater systems, economizers, and blowdown systems.
• Install, troubleshoot, and calibrate instrumentation such as thermocouples, loop controllers, transmitters, and other process controls.
• Ensure compliance with safety regulations and company standards.
• Maintain accurate service records and documentation.
• Perform additional responsibilities as requested.
• Relocation assistance is offered to eligible candidates located outside the region.

•  At least 7 years’ experience servicing, troubleshooting, and repairing commercial and industrial boilers, burners, and associated systems.
• A valid driver’s license is required with a clean record. Must be insurable with no major infractions. Job will require travel. 
• Must pass pre-employment background and an initial and subsequent random drug screening tests. 
• Self-motivated individual who works independently, as well as in a team atmosphere. 
• Good customer service skills are mandatory
• Present a positive professional image with customers.
• Experience leading work projects or teams.
• Ability to train and explain work procedures clearly to others.
• Must be able to operate independently and communicate efficiently and effectively with both customers and management.
• Detail-oriented in completing work orders, all required forms, summaries, and checklists.
• Must have strong language skills as well as industry specific vocabulary.
• Basic mathematics, algebra, and formula knowledge are required.
• Strong reasoning and problem-solving skills.

Tier 4 (Lead) Mastery and Integration with PLC:

• Technician understands programming and troubleshooting Siemens and Autoflame for boiler control systems. 
• Technician understands integrating PLCs with burner systems. 
• Technician understands designing and modifying burner and boiler control logic in programmable platforms. 
• Technician understands diagnosing and resolving complex control issues involving VFDs, relays, interlocks, and networks. 
• Technician understands training junior technicians on combustion, electrical, and control systems. 
• Technician understands designing preventive maintenance schedules for all major components including pumps, burners, controls, and safety devices.

Physical Requirements:

• Must be able to bend, kneel, squat, stand, and climb frequently.
• Capable of lifting and carrying up to 50 lbs.
• Able to push/pull heavy equipment and maneuver tubing and materials.
• Ability to work in confined spaces and elevated areas.
• Working with hot steam, liquids, tight spaces, and other conditions depending on customer site(s). 
• Must pass a physical (fit test), hearing and eye exam.

Required Education:

• Completed High School Diploma or equivalent. 
• Two years of technical school, community college or trade school. 
• Computer knowledge a plus.