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The Community Engagement Intern will support SVCE’s efforts to reach all customers and communicate the agency’s mission and values. Within the Customer Success department, this intern will participate in efforts like event tabling, public presentations, developing educational resources, networking with community groups, and more.

Supervision and Support System

The Community Engagement Intern will report to Juliette Pascual, Community Engagement Specialist on the Marketing and Communications team.

About Silicon Valley Clean Energy

Formed in 2016, Silicon Valley Clean Energy (SVCE) is a Community Choice Energy provider serving approximately 280,000 residential and commercial customer accounts in thirteen Santa Clara County communities. The SVCE mission is to provide customers with electricity generated from renewable and carbon-free sources at competitive rates, and further accelerate decarbonization through deployment of innovative local programs. Key program areas include: building electrification, electric vehicles and charging infrastructure, supporting local policies that advance electrification, and demand management.

SVCE is a joint-powers agency governed by a Board of Directors comprised of an elected official from each of the thirteen SVCE member communities. By providing reliable and responsive electricity service at competitive rates, SVCE maintains a 96+% customer participation rate and a strong financial foundation. Access to clean electricity has helped our communities take a major step in fighting climate change by reducing local emissions. Yet, supplying clean electricity is just one part of the solutions needed to ensure a pollution-free future. It is essential that SVCE continues to proactively engage with our customers and community stakeholders in the electrification journey - helping to inspire, educate, and enable action in transitioning from fossil fuels to clean electricity – in homes, buildings, and transportation.

The SVCE Culture

Achieving SVCE’s ambitious and urgent mission requires a team capable of meeting the tremendous challenges embedded in these goals. SVCE develops and fosters a diverse and talented team that thrives in a dynamic and fast-changing environment. As such, at SVCE we recruit and retain smart, passionate, innovative, and collaborative employees. Company employees contribute, as a team and as individuals, to continuously building and supporting a culture of collaboration and trust. SVCE employees encourage creativity and the free flow of ideas to spur innovation. The workplace environment is adaptable, and technology enabled to drive innovative solutions. SVCE emphasizes focus and prioritization across departments to achieve quality, rather than simply quantity of output. SVCE provides a rewarding workplace experience where productivity can be maintained across a variety of work environments. SVCE provides opportunities for growth, engagement, and support professional and personal development. SVCE offers opportunities that position their people, as well as SVCE, for success.

More information can be found at: www.svcleanenergy.org

Duties and Responsibilities

• Coordinate, attend, and staff SVCE table for public events like community festivals, resource fairs, farmers’ markets, and more
• Virtual and in-person outreach to local community groups as an SVCE representative
• Interact with SVCE customers and stakeholders in timely, professional manner at in-person events or via mail/phone
• Create content for SVCE such as blog posts, social media, videos, and more
• Organize and take inventory of tabling event supplies and materials regularly
• Support ongoing SVCE education programs (education funding opportunities and annual scholarship)
• Support energy efficiency toolkit partnership with local libraries and coordinate with local libraries as needed

WHAT WILL S.E.T. YOU UP FOR SUCCESS

A successful candidate for this role will be a strong communicator with customer service experience. They will be able to represent SVCE in a positive light to customers and stakeholders, and they will be interested in expanding their knowledge in the clean energy and electrification fields.

Skills

• Strong written and verbal communication skills
• Strong presentation skills
• Appropriate and professional customer service
• Able to work independently and balance a variety of projects
• Creative skills are a plus, such as:
  • Graphic design in Adobe and/or Canva
  • Photography and videography, including editing for social media in CapCut and/or InShot

Experience

•  A Bachelor’s Degree in progress or from an accredited university or college in: Political or social sciences, marketing and communications, environmental science, or related coursework
• Must have customer service or environmental education experience
• Prior experience in marketing, communications, or community engagement is a plus

Traits

• Passionate about climate change and teaching others about environmental issues and solutions
• Interested in learning more about local government, clean energy, building and vehicle electrification, and community engagement
• Enjoys public speaking

Physical and Working Conditions:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Location & Requirements:

• SVCE is a Hybrid work location out of Sunnyvale, CA.
• Onsite attendance required as needed by the supervisor, team, and department.
• Required attendance for company Quarterly-In-Person-Days.
• Occasionally needed for Monthly Board Meetings – second Wednesday of the month; approximately 5:30 – 10:00 pm.
• Valid California Class C driver’s license required.
• Ability to perform standard office-based physical activities with reasonable accommodations.

Environment

Work is performed in a typical office setting with exposure to computer screens and at public events (fairs, meeting rooms, farmers’ markets, etc.) with moderate noise and will require some evening and weekend work. The noise level in the work environment is usually typical of an office environment and public events. Ability to perform standard office-based physical activities and public event tabling needs (Lifting, transporting, and setting-up community event booth requires ability to move heavy boxes). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Personal transportation to and from events is required and will often require space in vehicle to bring supplies, signage, or other materials

Physical

While performing the duties of this class, employees are regularly required to sit, walk, and stand; talk or hear, in person and by telephone; reach with hands and arms. Employees are occasionally required to walk, and stand for prolonged periods; stoop, bend, kneel and twist; and may lift up to twenty pounds. Employees must be able to communicate in person, in writing, and by telephone with Board members, management, co-workers, vendors, consultants, and with the public in face-to-face, one-on-one, and group settings.

Vision

See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and operate assigned equipment.

Hearing

Hear in the normal audio range with or without correction.

-----SVCE IS AN EQUAL OPPORTUNITY EMPLOYER-----