General Job Summary

The Fiserv System Administrator will possess an understanding of organization's vision and use this knowledge to bring solutions to business groups supported to enhance the company's competitive edge. Will also collaborate with stakeholders, business partners, and vendors to understand new functionality, new tools, and overall impact to the organization of Fiserv.

Summary of Essential Job Functions

• Act as the primary internal subject matter expert for the Fiserv banking platform at University Bank
• Manage and maintain configuration settings on the Fiserv banking platform, including but not limited to:
• Job role and security settings
• Business workflow automation
• Reporting functions (scheduled and ad-hoc)
• Integration of Fiserv with other business platforms 
• Documentation of compliance with established controls
• Develop and maintain procedures for the management of the Fiserv banking platform
• Act as a liaison between the Fiserv, University Bank business units, IT, and relevant third parties in support of the Fiserv banking platform
• Work with stakeholders to elicit, analyze, and document complex business requirements.
• Collect and evaluates data and information from multiple sources, resolves conflicts and differentiate between perceived and required user needs.
• Create business & functional requirements documentation.
• Assist with writing text and graphical use cases detailing business and system process flows / data flows.
• Participate and in some cases, lead discovery sessions with business partners to refine and find improvement opportunities within the Fiserv banking platform.
• Provides feedback to management on assumptions, issues, and risks providing mitigation solutions as needed.
• Assist in implementing improvements to business process workflow utilizing the Fiserv platform to the greatest extent possible.
• Manage ticket escalations between the bank representative and the Fiserv ticket holder
• Project management to ensure that Fiserv is providing sufficient updates on open projects
• Provide review on Fiserv bulletins and updates to ensure that required actions are communicated to the proper business unit
• Assist in researching system failures that should result in Fiserv invoice credits
• Develop and maintain a functionality / access matrix for all functions within the Fiserv platform and assist with user access reviews
• Act as a technical and operational escalation point for all tickets related to the Fiserv platform
• Adhere to quality standards ensuring configuration changes are implemented following established change control procedures.

Other Job Functions

• All other duties as assigned by management

Education, Training and Work Experience

• Bachelor’s degree or equivalent experience required. 
• 3+ years’ experience working with Fiserv required. 
• Experience with Fiserv Premier strongly preferred.  
• 3+ years working within a Bank / Financial services company required.  

Knowledge, Skills, and Abilities

• Understanding of Fiserv configuration best practices for:
• Job role and security settings
• Business workflow automation
• Reporting functions (scheduled and ad-hoc)
• Integration of Fiserv with other business platforms 
• Experience providing technical and business support on Fiserv platforms to employees
• Ability to translate business needs into technical solutions on Fiserv platforms
• Demonstrated ability to work with Fiserv support, bank employees, and third-party resources as needed to resolve problems and/or enhance Fiserv capabilities
• Maintain & foster positive relationships with customers and business partners.
• Able to make proactive recommendations.
• Complete all assigned training in a timely manner.
• Provide professional communication in both oral & written expression.
• Organizational skills with ability to prioritize and meet deadlines while maintaining high degree of accuracy.
• Detailed understanding mortgage banking operations, workflow, and processes.
• Knowledge of mortgage and banking regulatory compliance.
• Ability to manage confidential information.
• Strong analytical skills, with the ability to seek out and offer business-oriented solutions.
• Experience supporting business use of software products. (Encompass and Black Knight MSP preferred).
• Project management experience.
• Proactively seeks feedback on performance and makes changes accordingly.
• Self-motivated and able to work with minimal supervision.
• Takes ownership for the successful completion of projects and tasks.
• Able to work productively with others to ensure the successful completion of assignments.
• Represents the Bank in a professional and responsible manner at all times.

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements

• Able to lift up to 20 pounds
• May be exposed to extended periods of interaction with others (listening/talking/taking notes)
• Extended periods of sitting (at computer desk)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The salary range for this role ($100,000 -$125,000/year) takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education.

**University Bank is an Equal Opportunity / Affirmative Action Employer**