Employee Support   Specialist

Department:   Human Resources

Location:   Juneau, AK

Exemption   Status: Non-Exempt

Pay   Grade(s): 9 ($30.56- 34.93+ DOE) 

Purpose: The Employee Support Specialist will assist in the   administration and coordination of daily employee support functions, ensuring   employee inquiries are processed in a timely manner or routed appropriately   for resolution. Maintain timely and   accurate records of all employee support interactions to include claims   processing, background checks, and drug program administration. This position will also provide benefit   program support, to include health, retirement, short/long term disability, and life insurance. This position will   support the administration of FML and PALE, maintaining accurate records of   time used, documentation submitted, and ongoing updates and ‘return to work   status’.

Essential Functions. An individual in   this role must be able to perform the following functions with or without   reasonable accommodation:

· Prepare, submit, and   track workers compensation claims, prepare and submit incident reports as   necessary

· Oversight of new   hire, random, and reasonable suspicion drug testing program; travel will be   required for this task

· Conducting timely   background checks of potential new hires to Tlingit and Haida

· Provide support benefits   in the administration of health, retirement and life insurance programs

· Assist in the   implementation of training and development plans as requested by Learning   & Development Manager.

· Assist in   distributing and implementing HR policies and procedures

· Process employee   inquiries and respond timely

· Assist Benefits   & Compensation Analyst with open enrollment process

· Assist in   facilitating annual benefits fair

· Assist Recruiting   with local candidates and job fair preparation/attendance 

· Daily management of   Human Resources Inbox, ensuring inquiries are answered or assigned in a   timely manner, following up with inquiries still open after 3 business days

· Provide departmental   support for timely data entry, electronic filing, and personnel file   maintenance

· Other duties as   assigned

Knowledge, Skills   & Abilities. A comprehensive set of capabilities required to perform job   tasks effectively:

· Maintain current   knowledge of employee benefits options

· Maintain current   knowledge of background, fingerprinting, and drug testing options

· Excellent written   and verbal communications skills

· Excellent   organizational and time management skills

· Proficient in   Microsoft Office Suite

· Ability to work   independently and prioritize workload

· Ability to organize, plan, and maintain confidential records

· Ability to search, select, compile, and summarize data and information

· Ability to compare   data for completeness, identify any discrepancies or inaccuracies, and make   the necessary corrections

Minimum Qualifications (education, experience, skills):

· Associate degree

· Two (2) years’   related experience

· Minimum one (1) year   demonstrated experience in program compliance and maintenance

Substitute for associate degree:

· Two (2)  years’   relevant experience

Physical   Requirements. The physical demands described here   are representative of those that must be met by an employee to successfully   perform the essential functions of this job with or without reasonable   accommodation:

· Most of the work is   performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying items weighing   less than 40 lbs.

· Travel on small   aircraft or ferry may be required

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Some travel may be   required on small aircraft or ferry. 

· Certain positions at   Tlingit and Haida may have exposure to certain hazardous materials or   conditions. The supervisor will review   these if applicable.

Conditions of Hire.

· All employment of Tlingit & Haida is “at will”. This means that the employee or Tlingit   & Haida may terminate employment at any time for any reason. Unless specified in writing, no term of   employment is expressed or implied for this position.

· Tlingit & Haida is an no tolerance workplace. All regular employees may be required to   pass pre-employment and subsequent random drug and alcohol screening to be   eligible for and maintain employment.

· Tlingit & Haida requires a criminal background check to be   conducted on all employees. All   employment offers are conditional until federal criminal background check   results verify your eligibility to work for Tlingit & Haida.