Who are we?

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service.

The core values for Michigan Millers and Western National Insurance, Connectiveness – Accountability – Empowerment are incorporated into all that we do. Our workplace culture encourages employees to seek out learning opportunities and to strive for growth and development in the insurance industry.

We understand the importance of a positive work community and a healthy workplace environment when striving for organizational success. Our emphasis on internal growth and maintaining healthy team relationships translates into external growth and building sustainable customer relationships.

Does this opportunity interest you?

Michigan Millers is seeking an Underwriting Support Associate to join our team! The individual in this role will provide administrative support for the commercial lines, loss control, and premium audit teams. Michigan Millers reserves the right to fill this position at a level above or below the level included in this posting.

What are the responsibilities and opportunities of this role?

• Reviews premium audit requests and assigns them to appropriate audit vendors based on guidelines.
• Processes final audit results.
• Ensures adequate information is provided for the audit team to process.
• Reviews and assigns underwriting loss control requests for new business quotes, renewals, high loss ratios, and service accounts.
• Handles receipt of incoming reports, follows company guidelines, and issues recommendation letters, as needed. 
• Seeks relevant information and answers to key questions.
• Verifies that information collected and reported by auditors meets established guidelines.
• Makes decisions for routine activities.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Identifies straightforward problems and recommends solutions for more complex problems.
• Maintains commitment to increasing both internal and external customer satisfaction.
• Sets proper customer expectations.
• Assumes responsibility for solving customer problems.
• Ensures commitments to customers are met by responding to phone and email correspondence.
• Performs special projects and other duties as assigned.

What are the must-have qualifications for a candidate?

• Prior customer service work experience.
• Proven ability to work effectively with others. 
• Ability to manage multiple projects and work closely with various teams and departments.
• Ability to design, author, or create written materials that support loss control efforts.
• Strong organizational and time management skills to prioritize workload and meet deadlines.
• Proficient use of various core systems, office and computer equipment, and software packages.
• High school diploma or equivalent.

What will our ideal candidate have?

• Experience in a related field. 
• Demonstrated relationship-building skills.
• Proven analytical skills with ability to exercise sound business judgment.
• Demonstrated time management skills with the ability to meet deadlines.

Compensation overview

The hiring range for this role is $19.72 – $23.66, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

We offer full-time employees a significant Total Rewards Package, including:

• Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Time Off – including vacation, volunteer, and holiday pay
• Paid Parental Leave
• Bonus opportunities
• Tuition assistance
• Wellness Program – including onsite fitness studio

Michigan Millers believes in supporting a balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorships of an employment Visa at this time.

Michigan Millers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.