The Housekeeping Manager is primarily responsible for overseeing all aspects of housekeeping services within the community; ensure resident, guest and associate satisfaction related to housekeeping services and responsibilities.

Key responsibilities include:

• Lead all aspects of housekeeping and laundry services; develop standards, processes and procedures and related training in collaboration with the General Manager.
• Hire, train and manage performance of housekeeping staff; set work schedules to optimize resource utilization.
• Ensure compliance with current federal, state, and local standards governing commercial residential establishments and long-term care facilities.
• Ensure that housekeeping team members understand and follow Universal Precautions and aseptic and isolation techniques.
• Ensure that the community and department are maintained in a clean and safe manner and that required equipment and supplies are maintained, available and operable to perform required duties and services.
• Anticipate resident needs and ensure service delivered meets/exceeds expectations; look for opportunities to deliver “WOW” moments to customers.
• Assess resident satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within department budget through effective stock and cost controls and optimized work schedules.
• Forecast department needs and assist in budget preparation, including budgets for equipment, supplies, and labor.
• Maintain residents’ confidentiality; treat residents with kindness, dignity and respect; know and comply with Resident’s Rights rules; ensure that team members respect residents’ personal and property rights.
• Maintain professional competence through attendance and participation in continuing education programs and training.

Position Requirements:

• Have a high school diploma.
• Possess 2+ years’ related experience.
• Be a customer-focused, proactive and creative problem-solver.
• Possess good verbal and written communication skills; multi-lingual a plus.
• Have demonstrated leadership and supervisory skills.
• Possess the ability to effectively and professionally engage, interact and collaborate with residents, associates, visitors, regulatory agencies, etc.
• Have strong financial management skills.
• Possess the ability to use computers and learn new programs.
• Be willing and able to take and pass a drug screen.
• Be willing to consent to and able to pass a criminal background screen