Position Summary 

Responsible for providing IT related support to internal customers to minimize operational disruption.  Contributes to and supports the goals of the department and the organization. 

Essential Functions 

• Provides various technical support to end users by      investigating and resolving software and hardware problems. 
• Advanced technical issues involving Microsoft’s      full suite business applications and operating systems. 
• Analyze and resolve network performance issues. 
• Contributes      and maintains accurate documentation to provide consistent      solutions. 
• Assists with projects, tasks, and      planning. 
• Other duties as assigned. 

Supervisory Responsibilities 

• Does not directly supervise any employees 

Competencies, Skills, and Education Requirements 

• Bachelor’s degree in computer science or related work experience 
• Must possess a high school diploma or general education degree (GED) 
• Advanced knowledge with Windows 10 and 11 
• Experience with networking preferred 
• Work & learn independently 
• Excellent verbal and written communication skills 
• Excellent project management skills and strong ability to prioritize 
• Multi-tasking abilities and thorough follow-up required 
• Strong organizational and time management skills required 
• Must be able to pass a background screen, and a drug screen 

Travel Requirements 

• Some travel may be required