Cake Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.

We are seeking an Encompass Administrator with a focus on TPO (Third Party Originator) platform management. We are dedicated to guiding our clients through the loan process with clarity and transparency, and we’re looking for someone who shares our passion for excellence and innovation.

Key Responsibilities

• Administer and maintain the ICE Mortgage Technology Encompass platform, including user setup, role assignments, permissions, and vendor account management. 
• Configure, maintain, and optimize: 
  • Custom fields 
  • Input forms 
  • Loan templates 
  • Dashboards and reporting 
  • Workflow automation 
  • Task-based processes 
  • eFolder settings and document libraries
• Manage and enhance the TPO platform to ensure functionality, usability, and a seamless experience for external partners. 
• Create, manage, troubleshoot, and update Encompass Business Rules and automation logic, including: 
  • Field Data Entry Rules 
  • Milestone Completion Rules 
  • Loan Form Printing Rules 
  • Persona-Based Rules 
  • Trigger and Automated Condition Logic 
  • Input Form Logic and Custom Field Automation 
• Implement and maintain workflow automation processes to improve operational efficiency and ensure compliance standards are met. 
• Develop and maintain field triggers, automated workflows, and milestone controls to support mortgage operations. 
• Test, validate, and deploy Encompass enhancements, system updates, and new functionality. 
• Maintain clear documentation related to system configurations, processes, and enhancements. 
• Provide ongoing support and communication to end-users regarding system updates, functionality, and issue resolution. 
• Support onboarding and offboarding processes, including user access management and security controls. 
• Collaborate with internal stakeholders to gather business requirements and implement system improvements aligned with organizational goals. 
• Manage integrations with third-party vendors and maintain related system access and functionality. 
• Partner with Operations, Processing, Underwriting, Closing, and IT teams to support business initiatives and process optimization. 
• Perform other duties as assigned to support team and company objectives.

• Minimum 3+ years of experience administering and supporting the ICE Mortgage Technology Encompass platform. 
• Strong knowledge of Encompass system administration, including user setup, personas, roles, permissions, and security management. 
• Bachelor’s degree in Information Technology, Business Administration, Mortgage Banking, or related field preferred. 
• Hands-on experience configuring and maintaining custom fields, input forms, loan templates, dashboards, reports, workflow automation, and task-based processes. 
• Experience managing and optimizing TPO platforms and supporting third-party originator relationships. 
• Advanced understanding of Encompass Business Rules, including Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, and trigger logic. 
• Proven ability to develop and maintain workflow automation, milestone controls, and automated processes within Encompass. 
• Experience testing, validating, and deploying system enhancements, integrations, and platform updates. 
• Knowledge of mortgage operations, including Processing, Underwriting, Closing, and Compliance workflows. 
• Ability to troubleshoot system issues, identify root causes, and implement effective solutions in a timely manner. 
• Experience supporting third-party vendor integrations and maintaining related system functionality and access. 
• Strong analytical, organizational, and problem-solving skills with high attention to detail. 
• Excellent verbal and written communication skills with the ability to support and train end-users across departments. 
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. 
• Proficiency in documenting system configurations, workflows, and process enhancements.      
• Experience supporting onboarding/offboarding processes and maintaining user access controls and security standards. 
• Collaborative mindset with the ability to partner cross-functionally with Operations, IT, and business stakeholders. 
• Encompass Administrator Certification or related industry certifications preferred.

Why Join CAKE Mortgage?

• Be part of a fast-growing company changing the game in Non-QM
• Competitive compensation and performance-based bonuses
• Collaborative and entrepreneurial culture
• Opportunities for career advancement and innovation

Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.