The Operations Specialist works in collaboration with the Vice President of Operations to provide accurate and verified information for the company. The Operations Specialist also serves as the day-to-day support for when needed in additional task assignments.

1. Coordinate contact with education institution, employers, and references of person

2. Conduct online research with public and private resources.

3. Input accurate and verified information into the internal background screening application.

4. Accurately use time management to perform tasks in a timely manner to support client needs and timeframes.

5. Serve as backup for all operations support, when needed.

6. Handling and answering calls that include from clients, customers, return calls, and troubleshooting application calls.

7. To take on needed tasks as designed by management, when needed for additional support.

Essential qualifications

· High school diploma or equivalent

· Excellent verbal and written communication skills

Desirable qualifications

· Ability to work independently and collaboratively in a team environment.

· Knowledge of the FCRA and other regulatory requirements.

Work experience and skills

Essential experience

· Experience in background checks and or pre-employment screening industry

· Ability to work in a team environment.

Desirable qualifications

· 2 or more years’ experience in customer service

· Experience in remote working