Job Summary

The Maintenance Supervisor is responsible for overseeing all maintenance activities at his or her property/properties. This includes performing repairs, troubleshooting, carrying out preventative maintenance, maintaining and improving the condition of property grounds and buildings, and the timely completion of work orders. 

Essential Job Functions

• Models company mission and values
• Champions continuous improvement and regularly execute strategies to enhance resident satisfaction, work processes and property performance 
• Performs repairs, troubleshoots mechanical systems, and completes preventative maintenance
• Restores vacated apartments to move-in condition for new residents 
• Conducts maintenance-related inspections, including building and alarm systems 
• Oversees contractors and inspects their work to ensure the highest quality outcomes 
• Responds to work orders and completes repairs as required 
• Removes snow, ice and leaves from sidewalks, walkways, steps and driveways/parking spaces
• Completes janitorial requirements in accordance with the janitorial schedule 
• Complies with company and OSHA standards
• Responds to on-call emergencies on weekends, evenings, and holidays—resolves as circumstances warrant 
• Patrols property daily to identify areas in need of cleaning and completes requires work—removes trash/debris from property grounds and common areas, keep the dumpster area clean, and vacuum, sweep and mop common areas 
• Performs and adheres to the preventative maintenance plan/program
• Maintains a professional and courteous demeanor with all residents, prospects, staff and contractors 
• Secures MRK equipment to prevent/deter theft 
• Ensures company tools and equipment are in optimal condition 
• Adheres to all safety guidelines in the operation of all tools and machinery 
• Reports lease violations to the Property Manager 
• Adheres to Fair Housing Laws in all resident and prospect interactions 
• Oversees Maintenance Technicians and Porters for daily responsibilities
• Assists Property Manager with new hire orientation and on-boarding for Maintenance Technicians and Porters
• Conducts ongoing trainings for Maintenance Technicians and Porters to ensure property needs are met
• Provides coaching to Maintenance Technicians and Porters to increase their job proficiency and personal productivity   
• Provides feedback and recommendations to the Property Manager for Maintenance Technicians and Porters, as necessary
• Other duties as assigned 

Knowledge, Skills, and Abilities

• High school diploma
• Minimum of three years of experience as a full-charge residential maintenance technician is required
• Two years supervising 2 – 3 team members
• Self-motivated and possesses the ability to provide guidance and direction to others
• HVAC certification is a plus 
• EPA certification preferred 
• Knowledge of OSHA rules and regulations is preferred
• Must be able to work a flex schedule and be on-call for emergencies on weekends, evenings, and holidays 
• Requires the ability to read, speak and comprehend the English language 
• Proficiency in performing plumbing, electrical and appliance repair 
• Ability to follow direction and work independently
• Advanced troubleshooting and problem-solving skills 
• Ability to work in a fast-paced, action-oriented environment 

Requirements

• Must have hand tools
• ANSI approved steel-toe shoes/composite
• Must have a valid Driver’s License
• Must have reliable transportation
• Willing to assist with other properties within the portfolio and surrounding portfolios as needed
• Willing to travel up to 15-25% of the time 

Our Values

• Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
• Serve the Community: give back and pay it forward
• Drive to Achieve: ambition and determination – we can achieve anything we can imagine

WE’VE GOT YOU COVERED

We take pride in supporting the health and well-being of our teammates and their families:

• Full medical, prescription, dental and vision benefits
• Company paid life and AD&D insurance
• Company paid short-term and long-term disability
• A 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately eight per year
• Peace of mind and a great working environment

#HP

MRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.