OUR COMPANY:

Best In Class Technology Services based in Lenexa, Kansas. BCTS Companies have been providing commercial and industrial with businesses innovative products and service solutions for more than 125 years. Visit us at www.bctsco.com .

PRIMARY FUNCTIONS:

In this role you will be expected to:

• Work at our Lenexa, KS office to provide tier II technical support for our child divisions across the mid-western region. 

• Work in a team environment, able to follow duties assigned by the IT Supervisor.

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues.

• Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk. 

• Solve unresolved issues in the tier III support queue. 

• Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention. 

• Deploy, install, and manage computers and other devices in accordance with corporate standards. 

• Play a developmental role in the on-boarding and off-boarding system, ensure that system follows standards and is working properly.

• Monitor and maintain inventory of all hardware and software used by all divisions. 

• Ensures that devices accessing corporate resources meet security standards and policies.

• Other related duties as required.

MINUMUM REQUIRMENTS:

The ideal individual we are seeking needs to have a background in the Information Technology field.

• An associate or bachelor’s degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor’s degree.

• Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail.

• Knowledge of administering Microsoft Azure cloud applications is highly preferred but not required. Preferably Microsoft Intune, Share Point, Exchange, and One Drive.

• Ability to complete on-job training of applications, hardware, and software.

• Ability to work independently with minimal supervision when applicable. 

• Experience in a customer-facing role providing technical support and assistance.

• Strong technical knowledge of computer systems, including hardware, software, and networking.

• Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues.

Work Schedule:

• 8-Hour Shift 

• Monday to Friday

Ability to commute/relocate:

• Will have to travel to other Kansas locations as needed.