Description
Position Summary:
Ensures the food service provided for the all communities meets and/or exceeds company standards while maintaining compliance with HACCP, OSHA, state and federal regulations.
Essential Functions:
Design, plan, and implement standards, policies, and programs that positively impact the day to day operations of the kitchens and dining venues as needed.
- Solicit resident and employee feedback with regard to customer service standards and programming as well as food quality and presentation.
- Maintains a quality assurance program that guarantees residents receive fresh, flavorful, well-prepared meals, served promptly and politely.
- Is knowledgeable of all menus and descriptions.
- Provides supervision for special functions.
- Provides on-going training to kitchen and service personnel at communities to ensure that standards, policies, and programs are executed effectively.
- Ensures that all food and beverages are stored, handled and prepared under safe sanitary conditions as set forth by the company and the local, state and county health departments.
- Assures all department training standards are met and up to date.
- Demonstrate professional and service oriented behavior at all times.
- Consistently-work-toward-continuous improvement.
- Plans menus in accordance with the community policies and procedures, and incorporates a variety of nutritional foods and foods in season.
- Develops recipes and costing documentation associated with all menus offered.
- Works with vendors on the creation and maintenance of order guide and regulates pricing for cost effectiveness.
- Continues to look for ways to improve and/or enhance the quality of the food service provided.
- Trains kitchen and dining associates in accordance with nutritional guidelines, regulations, and residents’ individual prescribed diets and food preferences.
- Ensures that food is prepared and served in an appetizing and appealing manner
- Ensures that food is delivered on time and correctly.
- Visits with the residents at each meal when able to ensure quality of service. Ensures that all concerns will be addressed.
- Prepares food and coordinates food services for special community events when requested.
- Ensures that communities are maintaining a clean, organized and safe kitchen environment across all dining venues.
- Ensures proper storage and handling of food in accordance with infection control standards.
- Participates in the recruitment and hiring of directors of hospitality.
- Participates in training of all associates, including food service associates, in safety issues, emergency situations, infection control and safe practices.
- Ensures that all hospitality associates abide by sanitation and safety regulations and perform their duties as required and expected.
- Conduct regular performance appraisals with directors of hospitality.
- Assume the lead on all VIP, Special Events and Grand Opening Celebrations.
Non-Essential Functions:
- Orders all kitchen supplies for new developments.
- Employs appropriate loss prevention procedures.
- Ensures all Culinary and Dining Services employees adhere to the grooming and uniform policies.
- Works with appropriate staff to coordinate special events.
- Performs all duties in adherence to Harbor Retirement Associates standards.
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Maintains a positive and professional demeanor toward all associates, residents, visitors and coworkers.
- Performs other duties as assigned.
- Leads by example exhibiting the CORE Values through servant leadership
- Encourages teamwork and promotes company philosophy
- Completes all required courses in adherence with HRA University
- Is prompt and able to perform the required duties of the position on a regular, predictable basis
- Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
- All associates are responsible for maintaining a safe and secure environment for all community residents
Qualifications/Skills/Educational Requirements:
- Associates or Bachelor’s degree in culinary arts preferred.
- Minimum of eight years’ experience as a professional chef.
- Minimum of five years’ experience as a department head.
- Current food service sanitation certificate.
- Experience with Microsoft Office and Outlook software preferred.
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts.
- Knowledge of Hazard Analysis and Critical Control Point Compliance (HACCP) and OSHA regulations.
- Knowledge of state food-handling and kitchen regulations.
- Able to make independent decisions.
- Able to seek out new methods and willing to incorporate them into existing practices when applicable.
- Must possess a passion to work with and around senior citizens.
- Must be able to travel 75-85% of the time.
- Must have experience in menu development
- Must be able to creative/oversight of SOPs for BOH and Hospitality in general.