The Account Manager Analyst supports and manages a book of business consisting primarily of small-to-mid-size employer groups. This hybrid role combines client relationship management with benefits analysis and administration, ensuring clients receive proactive, high-quality service throughout the plan year. The Account Manager Analyst serves as the primary point of contact for assigned clients and their employees while also performing the analytical and operational functions necessary to deliver accurate, timely, and cost-effective benefit solutions.

1. Client Relationship Management

· Serve as the primary point of contact for an assigned book of small business clients.

· Build and maintain strong, trust-based relationships through consistent communication and responsive service.

· Proactively assess client satisfaction and address service issues in a timely and professional manner.

· Develop a thorough understanding of each client’s workforce, benefit objectives, and budget parameters to deliver tailored recommendations.

2. Renewal Management & Negotiation

· Lead the annual renewal process for assigned clients from initial carrier outreach through final decision.

· Coordinate renewal meetings and client touchpoints in accordance with CIP service standards:

· All medical renewals require an in-person or virtual meeting.

· Ancillary and dental renewals require a phone call with the client.

· Obtain and analyze carrier quotes, assessing cost-effectiveness and alignment with client budgets.

· Present renewal options, plan comparisons, and pricing overviews in a clear and professional manner.

· Address client questions and concerns throughout the renewal process and secure timely renewal decisions.

· Ensure all renewal paperwork and carrier contracts are completed accurately and on schedule.

· Maintain up-to-date renewal activity in Gen4 throughout each stage of the process.

3. Benefits Analysis & Quoting

· Collaborate with carriers and benefit providers to obtain accurate and competitive quotes for medical, dental, vision, and ancillary lines of coverage.

· Develop and maintain Excel-based spreadsheets for benefit cost tracking, enrollment data, and plan utilization analysis.

· Prepare comprehensive executive summaries for clients, including plan details, coverage comparisons, and cost breakdowns.

· Identify cost-saving opportunities and present data-driven recommendations to clients.

4. Benefit Materials & Document Management

· Upon securing renewal decisions, prepare the Employee Benefit Summary and Wrap Document.

· Develop open enrollment presentation materials that clearly communicate plan options, changes, and enrollment procedures.

· Store all finalized materials—including spreadsheets, executive summaries, benefit summaries, Wrap Docs, SBCs, and contracts—in the Documents section of Gen4.

· Ensure all client documentation is current, accurate, and audit-ready at all times.

5. Open Enrollment Coordination

· Plan and coordinate open enrollment meetings for clients and their employees.

· Communicate benefit plan options, changes, and enrollment procedures in a clear and accessible manner.

· Guide employees through the enrollment process and resolve questions or issues as they arise.

· Partner with the CIP Enrollments & Technology team to ensure timely and accurate enrollment processing.

6. Daily Client & Employee Service

· Provide ongoing, year-round support to clients and their employees for benefits-related inquiries and service needs.

· Respond promptly to client requests and coordinate with internal teams to resolve issues effectively.

· Maintain accurate and detailed records of all client interactions and service activity in Gen4.

7. Client Retention & Growth

· Develop and execute strategies to retain existing clients and identify opportunities for account expansion.

· Assist with quoting and onboarding for new lines of coverage, targeting a minimum of two added lines per month.

· Review and complete new case paperwork and coordinate enrollment for new lines with the CIP Enrollments & Technology team.

8. Client Reporting

· Generate and deliver reports that detail benefit plan performance, utilization trends, and cost insights.

· Provide actionable recommendations for optimizing benefit programs based on data analysis.

Keep clients informed of regulatory changes and compliance requirements impacting their benefit plans. 

 Qualifications 

· Experience in account management, benefits administration, or client services, preferably in the insurance or employee benefits industry.

· Working knowledge of group health insurance and ancillary benefit products.

· Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.

· Experience with client management or benefits administration platforms (Gen4 or similar).

· Strong organizational skills with the ability to manage multiple clients and deadlines simultaneously.

· Excellent written and verbal communication skills.

· Ability to work independently and collaboratively within a team environment.