POSITION SUMMARY: 

The Credit and Collections Supervisor is responsible for overseeing the company’s credit and collections operations to ensure timely cash flow, minimize credit risk, and maintain strong customer relationships. This role supervises daily collections activities, credit reviews, and dispute resolution while partnering closely with Sales, Customer Service, and Finance leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervise and support the Credit and Collections team, providing day-to-day guidance, coaching, and performance management
• Oversee accounts receivable collections activities, including delinquent account follow-up and aging management
• Review and approve customer credit applications, credit limits, and credit holds in accordance with company policy
• Monitor customer credit risk and recommend changes to credit terms, account status, or collection strategies
• Ensure accurate and timely documentation of customer communications and collection activity within the ERP system
• Coordinate with Sales and Customer Service to resolve billing issues, disputes, short pays, and deductions
• Approve and monitor payment plans, settlements, and escalations to third-party collections or legal action as appropriate
• Review bad debt reserves and make recommendations for charge-offs and recoveries
• Assist with month-end close activities related to accounts receivable, including reconciliations and reporting
• Develop, document, and maintain credit and collections policies, procedures, and internal controls
• Prepare and present AR aging reports, KPIs, and trend analysis to management
• Support continuous process improvement initiatives to increase efficiency and reduce DSO
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES: 

· Directly supervises Credit Analysts and/or Collections Specialists 

· Responsible for work allocation, training, coaching, and performance feedback 

· Participates in hiring, onboarding, and development of team members

 EDUCATION and/or EXPERIENCE AND OTHER SKILLS & ABILITIES: 

· Bachelor’s degree

· 10+ years of collection experience in a manufacturing/distribution business

· Excellent written and verbal communication skills

· Strong interpersonal skills with proven dispute resolution ability

· Knowledge of accounting practices and accounts receivable reconciliation

· Advanced computer skills including MS Word, Excel, general ERP systems and the use of outside data sources to gather required information for analysis and reporting

· Proven knowledge of accounting principles, practices, standards, laws and regulations

· Must have demonstrated organizational and interpersonal skills

· Ability to work in a fast-paced environment

· Ability to read, analyze and interpret general business literature and/or training materials

· Ability to write reports, business correspondence, and procedures

· Must possess the ability to organize, plan and/or prioritize work