The National Fire Protection Association’s mission is to help save lives and reduce loss with information, knowledge, and passion. Established in 1896, we are dedicated to the elimination of death, injury, and property and economic loss due to fire, electrical, and related hazards. The Association delivers information and knowledge through more than 300 consensus codes and standards, research, training, education, outreach and advocacy; and by partnering with others who share an interest in furthering the NFPA mission.

To better meet the needs of those who rely on our information and knowledge to keep people and property safe, we are amidst a transformation to expand our influence and further our safety mission. We are becoming increasingly digital and global to grow, thrive, and save more lives from fire, electrical, and other hazards. To accomplish this, we need effective leaders at all levels of the Association who understand what we are striving for, why it is important, and how to execute our vision and who passionately want to see NFPA through this important stage. It is an exciting and empowering time to work at NFPA.

NFPA is looking to add an Amazon Marketplace E-Commerce Manager to the Marketing and Digital Engagement team! 

PURPOSE

This role is responsible for the strategy, development, execution, and maintenance of the Amazon Marketplace eCommerce platform for the National Fire Protection Association and for managing the organization’s seller relationship with Amazon.

PRIMARY DUTIES/RESPONSIBILITIES

Consistently demonstrate The NFPA Way by bringing Passion, being Bold, being Curious, getting Connected, and Owning it!

• Lead and manage the e-Commerce and Marketing Activities on Amazon store for NFPADrive and execute strategies to increase global sales and brand visibility and brand protection on Amazon Marketplace and potentially other E-Commerce channels.
• Create and optimize product listings, ensuring they are continually assessed for SEO improvements (structure, keyword placement, imagery, etc.) and in compliance with Amazon’s guidelines.
• Identify opportunities for increased NFPA brand visibility across the Amazon Marketplace and take initiative to work with Creative team and other key stakeholders to move them forward.
• Develop and maintain relationships with individuals at Amazon and escalate address issues that arise.
• Monitor and analyze key performance metrics, such as page views, buy box percentage, customer reviews, and sales to identify areas of improvement.
• Work collaboratively with others in the organization and our external partners to address counterfeit products and all account health announcements and issues that appear on Amazon marketplace.
• Collaborate across departments (i.e. marketing, customer support, legal etc.) to ensure a seamless end-to-end customer experience.
• Implement and manage Amazon advertising campaigns: Sponsored Store, Sponsored Products and display advertising campaigns. Implement and optimize promotions strategies, including bundles and other promotions as may be requested from time to time by the business leader.
• Stay informed about industry trends, Amazon policies, and competitor activities to proactively adjust strategies.
• Manage inventory levels, forecasting and replenishment to avoid stockouts or overstock situations and to avoid co-mingling of product with other sellers’ product.
• Resolve customer issues promptly and wholistically and promote a positive brand image.
• Generate and deliver monthly and quarterly reporting on sales, buy box percentage, ad performance, takedowns reported through RAV tool, etc. and provide analysis for improvement. · Evaluate additional eCommerce channels, and determine market potential for new distribution channels.

Experience: 3 or more years of related experience.

Education: Bachelor’s degree or equivalent required, degree in Marketing or Communications preferred.

Other:

• Proven experience in e-commerce management, with a focus on Amazon
• Strong understanding of Amazon’s platform, algorithms, and best practices
• Proficient in data analysis and using tools like Helium10 and Amazon Seller Central Analytics
• Experience with Amazon advertising tools, including Sponsored Products and Sponsored Stores
• Possesses excellent verbal and written communication skills with the ability to interact professionally with diverse groups and individuals at varying levels of authority
• Exceptional problem-solving skills, strong analysis, clear and direct communication
• Familiarity with e-commerce tools and software, such as Netsuite
• Knowledge of SEO and its application in an e-commerce context
• Has a “can do” attitude and shows initiative while working collaboratively in a team environment.
• Exhibits agility and performs well in an environment where the “unexpected” is routine, adapting to rapidly changing circumstances and guidance
• Handles multiple projects, prioritizes and seamlessly switches between tasks and swiftly troubleshoots to resolve problems that may arise.
• Demonstrates meticulous attention to detail, checking and rechecking work
• Detail oriented with strong project management, planning and organization skills

National Fire Protection Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary ranges at NFPA are set by role and level, based on current competitive market data. Final compensation is determined by a combination of factors, including the specific skills, relevant experience, education, and training you bring to the role, as well as internal equity and business needs. For candidates whose qualifications align well with the role’s requirements and expectations, offers are often made toward the minimum of the posted range. Exceptional qualifications or unique circumstances may result in placement higher in the range. NFPA is committed to fair, competitive pay and offers a strong total rewards package, including comprehensive benefits. Min: $84,385 - Max $143,411