POSITION MISSION: Reviews estimates from body shops and independent adjusters to determine the most cost-effective resolution of physical damage claims. Responsible for preparing estimates for Rockingham, handling total losses for insureds and claimants, and monitoring rental vehicle usage.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Determines most cost-effective solution to resolving physical damage claims, including utilization of aftermarket parts and salvage parts
• Writes estimates utilizing CCC estimating software
• Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlement
• Monitors rental for both insureds and claimants
• Researches and maintains knowledge of compliance requirements, including the Fair Claims Practices Act
• Understands, responds to, and relays emerging issues impacting claims adjustment and loss control
• Completes timely, accurate reporting and documentation of reserve claim information 
• Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review by claims management
• Maintains accurate and comprehensive claim file documentation 

Other Duties:

• Pursues subrogation and/or arbitration, when applicable
• Support Auto Damage Supervisor as requested
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Comprehensive knowledge of insurance theory and practices
• Familiarity with the automobile estimating process and total loss handling for vehicles
• Familiar with LKQ parts, aftermarket parts along with salvage handling
• Provide superior customer service to policyholders, agents, and co-workers
• Displays a clear understanding of who their customer is (internal and external)
• Exhibits a sound understanding of department goals and objectives
• Working knowledge and effective utilization of technology, including Microsoft Office
• Uses professional language, tone and style, in all oral and written communications  
• Understands the company’s products, services, department function and overall organization  
• Well organized and uses time effectively to meet priorities and objectives
• Able to effectively balance competing priorities  
• Demonstrates initiative and innovation in daily performance of responsibilities  
• Effectively utilizes and maximizes the use of available technology to optimum productivity advantage

QUALIFICATIONS:

• 3 + years’ experience handling automobile physical damage claims, preferably in Virginia
• Experience with either Mitchell or CCC estimate software required
• Prior field auto damage experience preferred 
• High school diploma or GED required, associate or bachelor’s degree preferred

COMPETENCIES

• Critical thinking
• Negotiation Skills
• Attention to detail
• Responsible and proactive decision making
• Relationship skills
• Analytical thinking skills

PHYSICAL DEMANDS:

• Position routinely uses standard office equipment such as computers and phones
• Position requires attendance at meetings, conferences, and other training 
• Flexibility in office location (can be fully remote or hybrid) and work schedule that meets the needs of the organization and the individual

Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.