FLSA DUTIES STATUS: Non-Exempt 

REPORTS TO: Lawton Office Director

JOB OBJECTIVE: Under general supervision, counsels and aids at-risk individuals and/or families requiring one or more forms of psychosocial services; interviews clients experiencing problems with personal and family adjustments, finances, employment, food, housing, physical and mental impairments, and/or similar areas; secures and evaluates applicable related information; refers clients to community resources and other organizations. Response to requests for emergency assistance through the provision of community resources, information/referral, and financial resources when funding is available. 

The essential job duties include but are not limited to:

• In either a clinical or a field setting, interviews clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine the nature and degree of need.
• Secures information such as medical, psychological, and social factors contributing to the client's situation; evaluates these together with the client's strengths.
• Counsels clients individually, in families, or in other small groups regarding plans for meeting needs, and aids clients to mobilize inner capacities and environmental resources to improve social functioning.
• Help clients to modify attitudes and patterns of behavior by increasing understanding of nature and source of personal problems, and by identifying and building on personal strengths.
• Refers clients to community resources and other organizations as indicated; may determine or participate in determining client's eligibility for financial assistance.
• Compiles records and prepares reports; develops and/or reviews service plan and performs follow-up to determine quantity and quality of service provided client and status of client's case.
• Accesses and records client and community resource information, manually or using personal computer, to input and retrieve information.
• May work in collaboration with other professional disciplines.
• Participate actively in community organizations/coalitions serving similar populations and needs, e.g., REACH case management association.
• While working collaboratively with other personnel and service providers, is responsible for establishing a respectful relationship with people served while helping the client gain skills and confidence that will empower them to solve their own problems. 
• Reinforce the value of the nurturing family and demonstrate a conviction about the capacity of people to grow and change. 
• Display appropriate interventions to meet service goals and the ability to set appropriate service limits.
• Perform duties as assigned by the director.

SUPERVISORY RESPONSIBILITIES:

This position may have tertiary supervision of administrative assistants, case manager assistants, and volunteers.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• High School Diploma or GED.
• A Bachelor’s degree in social work or a related field is preferred.
• 3 years of experience in case management or community action
• Fluency in Spanish and English Preferred.
• A combination of education and relevant experience may also be considered

Knowledge, skills and abilities:

• Strong verbal and written communication, listening, and presentation skills.
• Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization.
• Demonstrated experience and success in the following areas: program and strategy development, budgeting, personnel management, and continuous quality improvement
• Ability to set and maintain healthy boundaries with staff, clients, and students
• Ability to work effectively with staff, volunteers, parishes, and the community.
• Ability to adjust communication style to handle diverse situations.
• Excellent organizational skills required to ensure that multiple tasks receive adequate and timely attention.
• Ability to research and utilize community resources
• Demonstrated conflict resolution skills.
• Able to function autonomously and be proactive.
• PC literate and proficient in Microsoft Office applications.
• Ability to coordinate quality assurance programs in area of specialty.
• Ability to counsel clients and/or families in life management and coping skills.
• Ability to gather data, compile information, and prepare reports.
• Interviewing and psychological/developmental evaluation skills.
• Knowledge of community support services and funding agencies.
• Records maintenance skills.
• Ability to drive - must have valid Oklahoma driver’s license

PHYSICAL REQUIREMENTS

This is sedentary work that requires the following physical activities: 

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
• Occasional lifting (up to 10 pounds of computer equipment or paper supplies).
• May be required to travel by car or plane to business events or other company locations. Travel may require prolonged sitting or standing.

Accommodation may      be made for some of these physical demands for otherwise qualified      individuals who require and request such accommodation.

WORKING CONDITIONS:

• Normal office      environment, within center providing direct services to homeless. 
• May be subjected      to fast-paced decision making, crisis situations.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Nothing in this job description restricts management’s right to assign or reassign job duties as required. This job description is not to be construed as a guaranteed contract of employment for a definite period of time.