Job Title: Assistant General Manager 

Reports to: General Manager  

WHAT WE ARE HUNGRY FOR

As the Assistant General Manager (AGM), you will be a key player in supporting the General Manager and overseeing various operational aspects of the business. Your role will include assisting with recruitment, onboarding, retention, engagement, and training.  You will support the restaurant with ensuring that the restaurant maintains high standards of cleanliness and efficiency. You will also be responsible for delegating tasks to team members to help ensure excellent guest service, high product quality, while driving strong sales performance. As Assistant General Manager, you play a critical role in supporting the success of the café

WHAT YOU WILL DO

· Ensure each employee emulates exemplary guest service, creating a welcoming guest experience that leaves them 

   happier than when they came in. 

· Be able to appropriately handle difficult guest issues, with a fair resolution in mind, taking into account both our 

   business and the guests’ expectations.

· Ensure each employee understands our sales goals and their role in driving sales. 

· Supports the team with understanding how to upsell in a manner that is guest focused. 

· Help administer new product launches, promotions and seasonal events by ensuring teams are well versed in changes, 

  utilizing training tools when applicable. 

• Replenish and merchandise pastry and beverage displays, teaching others to do the same. 
• Partners with GM/Area Manager on daily and monthly inventory to ensure accuracy with product and ingredients on hand. 
• Learn and understand all company policies and hold yourself and your team accountable to these expectations. 
• Support manager to deliver companywide communication to all employees and reinforce company and brand messages. 
• Responsible for a thorough understanding of the Point of Sale (POS) system and troubleshoots as needed. 
• Responsible for accuracy with  all cash handling procedures and processes and holding the team accountable to the same.
• Responsible for executing private events, catering and special orders, with support from the team.
• Responsible for ensuring general store operations are aligned to company policy and brand standards. 
• Responsible for being an excellent coach and ensuring the team is clear on expectations; providing      timely feedback when needed to coach performance up. 
• Partner with training and GM/Area Manager to ensure employees are onboarded properly to the company.  
• Work with GM/Area Manager to support all employees are trained for the roles they are in, with a focus on Guest Service and upselling. 
• Work with GM/Area Manager to ensure all compliance training is completed in a timely manner. 
• Work with GM/Area Manager to ensure schedules are completed, posted and understood by the team. 
• Partner with HR and GM/Area Manager on any incidents with Guests or employees following the incident reporting process. 
• Ensure menu items adhere to product quality. Taste test products and share feedback as necessary.  
• Responsible for ensuring the assignment and completion of any and all daily, weekly, monthly checklists. 
• Other duties may be assigned.

SWEET BENEFITS

· Competitive compensation 

· Medical, Dental, Vision benefits

· 401K Retirement Plan

· Paid time off, paid Holidays 

· High Performance Culture

WHAT YOU NEED TO HAVE

• Minimum High School Diploma/GED or Some College
• At least 2-4 years of food handling experience. 
• Ability to work weekends and holidays.
• Strong understanding of café/restaurant operations, product quality standards, and guest experience fundamentals.
• Experience with POS systems; Toast experience is a plus.
• Solid grasp of inventory planning, waste control, and basic P&L understanding.

· Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & coaching

· Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results 

   in a fast-paced, ever-changing, and highly entrepreneurial environment.

· High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, 

   intuitive, self-motivated and driven.

· Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.