About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in creating beautiful, welcoming spaces, we invite you to grow with us.

Why This Role Matters

We are seeking a Pool Attendant who takes pride in creating a clean, organized, and elevated outdoor guest environment. This role matters because the condition and presentation of the pool area directly impact the guest experience and overall perception of the property. Through attention to detail, proactive cleanliness efforts, and a strong sense of urgency, this individual helps ensure guests can relax and enjoy a safe, comfortable, and well-maintained atmosphere. The Pool Attendant supports the overall success of pool operations by maintaining high presentation standards and assisting the team in delivering seamless hospitality experiences. 

What You’ll Do

• Maintain cleanliness and organization of the pool deck, lounge areas, cabanas, towel stations, restrooms, and surrounding recreational spaces.
• Routinely clean and sanitize pool furniture, tables, railings, and guest touchpoints.
• Collect and remove used towels, trash, dishes, and debris throughout the pool area.
• Restock towels, amenities, cleaning supplies, and guest service items as needed.
• Arrange and reset lounge chairs, umbrellas, and cabanas according to property standards.
• Monitor the pool environment to ensure cleanliness, safety, and overall presentation standards are consistently maintained.
• Report maintenance concerns, safety hazards, damaged equipment, or cleanliness issues to leadership immediately.
• Assist with opening and closing duties for pool operations.
• Support food and beverage or guest service teams with light operational assistance when needed.
• Maintain awareness of guest activity and respond professionally to guest requests or concerns.
• Follow all safety, sanitation, chemical handling, and company operational standards.
• Maintain positive and professional interactions with guests, coworkers, and leadership.
• Assist with special events, cabana preparation, and seasonal operational needs as assigned.
• Ensure compliance with all pool safety and resort cleanliness standards.
• Perform other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

• High school diploma or equivalent preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently while maintaining productivity and urgency.
• Professional and guest-focused communication skills.
• Ability to work effectively in a fast-paced outdoor environment.
• Strong work ethic and reliability.
• Ability to maintain cleanliness and presentation standards consistently throughout the shift.
• Flexible schedule availability including weekends, holidays, and evenings.
• Ability to stand, stoop, bend for extended periods and lift up to 30+ pounds.