Operations Management

• Oversee all daily resort operations, including hotel, waterpark, arcade, food and beverage, housekeeping, maintenance, front office, and guest services. 
• Ensure all departments operate efficiently while maintaining high service and cleanliness standards. 
• Develop and implement operational procedures and best practices to improve efficiency and guest satisfaction. 
• Monitor resort appearance, functionality, and overall guest experience throughout the property. 
• Ensure compliance with all local, state, and federal regulations, including health, safety, labor, and licensing requirements. 

Guest Experience

• Maintain a strong focus on guest satisfaction and service excellence. 
• Address guest concerns and resolve escalated issues promptly and professionally. 
• Monitor guest feedback, online reviews, and satisfaction scores to identify opportunities for improvement. 
• Foster a welcoming, family-friendly environment throughout the resort. 

Financial Management

• Develop and manage annual budgets, forecasts, and operational goals. 
• Monitor financial performance, including revenue, labor costs, expenses, and profitability. 
• Analyze financial reports and implement strategies to improve revenue and control costs. 
• Drive occupancy, waterpark attendance, arcade revenue, and ancillary sales opportunities. 

Leadership & Team Development

• Recruit, hire, train, coach, and develop department leaders and team members. 
• Promote a culture of accountability, teamwork, professionalism, and guest service excellence. 
• Conduct regular leadership meetings and performance evaluations. 
• Support employee engagement, retention, recognition, and professional development initiatives. 
• Monitor and track turnover rates and implement retention strategies to improve team stability. 

Waterpark & Arcade Oversight

• Ensure waterpark operations meet all safety standards and regulatory requirements. 
• Partner with department leaders to maintain safe, efficient, and guest-focused entertainment operations. 
• Monitor water quality, ride safety inspections, and arcade equipment maintenance schedules. 
• Ensure proper staffing levels and operational readiness during peak seasons and special events. 

Sales & Revenue Growth

• Collaborate with sales and marketing teams to increase occupancy and resort visitation. 
• Support promotions, events, group bookings, and community partnerships. 
• Identify opportunities to improve guest spending and enhance resort offerings.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. 
• Minimum of 5 years of hotel or resort management experience required. 
• Previous experience overseeing family entertainment venues, waterparks, or large-scale resort operations preferred. 
• Strong leadership, communication, and problem-solving skills. 
• Proven ability to manage budgets, financial reporting, and operational performance. 
• Knowledge of hospitality industry standards, guest service practices, and safety regulations. 
• Ability to work flexible schedules, including nights, weekends, and holidays as needed. 

Physical Requirements

• Ability to stand and walk for extended periods. 
• Ability to move throughout the resort property, including outdoor areas and waterpark facilities. 
• Ability to occasionally lift up to 25 pounds.