About Us

Great Lakes Asset Solutions is a fully contingent, nationwide commercial asset recovery and collections firm based in Lockport, NY. Since our founding, we've focused exclusively on commercial collateral—such as construction equipment, trucks, trailers, and business assets—enabling us to provide specialized, master-level service across the industry.

Our mission is simple: "We want to find all of our clients' assets and return them as quickly as possible." We aim to be your ideal partner in collateral recovery by leveraging our extensive expertise and experience, and our unwavering commitment to delivering the highest level of assistance.

With a powerful nationwide network of fully vetted field agents, a centralized compliance system, and advanced workflow tools, we ensure efficient, secure, and accurate recovery of your assets—no matter where they are.

Position Summary

At Great Lakes Asset Solutions, our culture is built on success, integrity, teamwork, and accountability. Every team member contributes directly to the company's results and client experience.

As a Repo Administrator, you will manage your own portfolio of recovery accounts and play a critical role in achieving results for our clients and teammates. This is a fast-paced, detail-oriented role that offers comprehensive training and a clear career path — no prior repossession experience is required.

Key Responsibilities

• Manage and maintain a portfolio of recovery accounts from assignment through successful resolution, demonstrating accountability and commitment to results.

• Communicate and coordinate with field agents across the United States to ensure efficient and timely asset recovery.

• Serve as the primary point of contact for banking and financial institution clients, providing timely updates and professional guidance.

• Track account progress, follow up proactively, and adapt strategies as needed to move accounts toward resolution.

• Review reports, photos, and documentation for accuracy and completeness, upholding high standards of quality and integrity.

• Accurately and promptly document all account activity in the company's systems, maintaining transparency and a reliable audit trail.

• Ensure strict compliance with company policies and applicable state and federal laws governing commercial asset recovery.

• Collaborate effectively with teammates and contribute to a culture of teamwork, support, and shared accountability.

• Consistently meet or exceed individual and team performance goals and KPIs. 

What You Will Need

• Highly organized with the ability to confidently manage multiple accounts and competing priorities

• Clear and professional communication skills — both written and verbal• Ability to build strong relationships with clients, field agents, and internal teammates

• Strong attention to detail with a commitment to accurate documentation and recordkeeping

• Strong problem-solving and critical-thinking skills to locate equipment and move accounts toward resolution

• Ability to thrive in a fast-paced, high-volume environment

• Proficient in Microsoft Office and general computer literacy; CRM experience a plus• High School Diploma or equivalent 

required

Bonus: If you're coming from collections, retail, hospitality, call centers, dispatch, or another fast-paced environment and want a career path, this role is for you. We provide full training. 

What We Offer

• $20.00/hr base pay plus commission and bonuses• Medical, Dental & Vision Insurance options• Paid Time Off• 401(k)• Full training provided — no prior repossession experience required• Clear career path and growth opportunities• Fun, supportive work environment