Proman Staffing is a member of the Proman global family of companies, and a leading provider of temporary staffing throughout the Southeast, Central South, Midwest, and Eastern United States. Proman Staffing has created a strong reputation providing industrial staffing services for a wide variety of businesses. Our success is our ability to incorporate top performance teams at our locations with a focus on the industrial sector of the market. We are a global company proud of our family culture of working as one team for our customer’s advantage. 

Responsibilities

• Serves Applicants by determining eligibility & hiring requirements; scheduling of new hire orientations; fulfilling requests.
• Answers inquiries by clarifying desired information; researching, locating, and providing information as necessary.
• Informs applicants by explaining orientation procedures; providing information; appointment scheduling/confirmations.
• Fulfills requests by clarifying desired organization / branch goals.
• Recognizing opportunities to up-sell positions; provide brief explanation of current jobs to applicants as requested.
• Maintains call center database by logging all applicable information.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Not limited to other office tasks as assigned.

Job Requirements

• Communicate effectively in written and verbal forms.
• Organization and attention to detail.
• Able to handle sensitive or difficult issues with confidence and in a calm manner without being unduly influenced by intense emotions.
• Data Entry Skills.
• Must display persistence and dedication to complete all assigned tasks.
• Strong problem-solving abilities.
• Proficient with the Microsoft Office Suite. 
• Experience using other standard office equipment.

Skills & Abilities

• Good basic math skills.
• Strong multi-tasking abilities.
• Must be able to contribute to a positive team atmosphere.
• Must demonstrate strong customer service orientation.
• Must be detail and results oriented.
• Excellent communication (listening, speaking, writing) & diplomacy skills.
• Results oriented, knowing when to act and when to seek guidance or permission.
• Assertive but respectful in communications with clients and team.

Qualifications

• High school diploma or GED.
• College degree preferred.
• Minimum two years of experience working in call center or other related position.
• Call Center or Staffing experience a plus.

This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.