Job Title: IT Infrastructure Manager

Department: Information Technology

Reports to: Director of Information Technology

Position Summary:

The IT Infrastructure Manager is responsible for the strategic planning, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, cloud services, databases, and end-user support systems. This role ensures the reliability, scalability, and security of all infrastructure components while leading a team of technical professionals. The manager also oversees database administration and help desk operations to ensure high-quality service delivery and user satisfaction.

Essential Functions:

Infrastructure Management:

• Design, deploy, and maintain enterprise-level IT infrastructure including servers, storage, networking, and cloud platforms.
• Ensure high availability, performance, and security of systems and services.
• Oversees company’s Disaster Recovery efforts and IT portion of Business Continuity plan.

Database Administration:

• Oversee the installation, configuration, and maintenance of database systems (MS SQL Server, Oracle).
• Monitor database performance and implement tuning strategies.
• Ensure data integrity, backup, recovery, and disaster recovery planning.
• Collaborate with application teams to support database-related development and optimization.
• Manage database access controls and security compliance.

Help Desk Management:

• Lead and manage the IT Help Desk team to provide timely and effective technical support to end users.
• Implement IT service management (ITSM) best practices and tools.
• Monitor ticketing systems, analyze trends, and drive continuous improvement in support processes.
• Ensure high levels of customer satisfaction and user experience.

Team Leadership:

• Lead and mentor a team of system administrators, network engineers, database administrators, security professionals and help desk staff.
• Manage workload distribution, performance reviews, and professional development.

Security & Compliance:

• Implement and enforce security policies, procedures, and controls across infrastructure and databases.
• Ensure compliance with industry standards and regulations (NIST, ISO, NAIC, HIPAA).

Project Management:

• Plan and execute infrastructure, database, and support-related projects including upgrades, migrations, and new deployments.
• Collaborate with cross-functional teams to align IT initiatives with business goals.

Vendor & Budget Management:

• Manage relationships with hardware, software, and service vendors.
• Develop and manage budgets for infrastructure, database, and support operations.

Monitoring & Reporting:

• Monitor system, database, and support performance using appropriate tools.
• Generate reports and metrics for senior management.

Job Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

Experience:

• 7+ years of experience in IT infrastructure and database management, with at least 3 years in a leadership role.

Required Skills/Abilities:

• Strong knowledge of networking, virtualization, cloud computing (AWS, Azure), and cybersecurity.
• Experience with enterprise systems (Windows/Linux servers, Active Directory, VMware, etc.).
• Proficiency in database technologies and tools (e.g., SQL, Oracle).
• Experience managing IT support/help desk operations and ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Proven leadership and project management skills.
• Excellent communication and problem-solving abilities.

Specialized Knowledge, Licenses, etc.:

• Microsoft Azure or AWS Professional Certifications
• Cisco Certified Network Professional (CCNP)
• Oracle Certified Professional (OCP) or Microsoft SQL Server certifications
• ITIL Foundation
• Certified Information Systems Security Professional (CISSP)

Values and Mission:

Adheres to New Mexico Mutual’s values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude:

Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.

Working Conditions:

• NEW MEXICO MUTUAL maintains general office conditions with light physical demands.
• Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
• Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
• NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident.
• Exposure to VDT screens.
• Hybrid or on-site depending on organizational needs.
• Requires occasional travel and after-hours support.