The Accounts Receivable Specialist plays a critical role in the financial operations of Tandem Clinical Research. Reporting to the Accounts Receivable Manager, this position supports the billing and collections cycle, ensuring timely, accurate invoicing and follow-up on outstanding receivables. The ideal candidate will possess excellent organizational and communication skills, with a strong attention to detail and a collaborative approach to working across departments. 

Key Responsibilities

Billing & Collections

• Process and manage billing activities to ensure timely and accurate submission of invoices for clinical research services. 
• Execute and support collections strategies to minimize aging accounts and secure prompt payments. 
• Follow up with clients, sponsors, and external partners to resolve outstanding balances in accordance with contract terms.

Accounts Receivable Oversight

• Monitor accounts receivable aging reports and provide detailed summaries to management. 
• Perform account reconciliations and investigate any discrepancies or payment irregularities. 
• Collaborate with internal departments, including clinical teams, to obtain missing billing data and clarify account issues. 

Record Management & Communication

• Maintain and update financial records, logs, and payment documentation accurately and in a timely manner. 
• Prepare aging reports and collection summaries for internal review and leadership updates. 
• Maintain clear, professional communication with clients, sponsors, and internal stakeholders regarding payment status and expectations. 

Additional Responsibilities

This job description outlines the core duties of the Accounts Receivable Specialist; however, additional responsibilities may be assigned as needed to support evolving organizational goals and operational demands. The position requires flexibility and a proactive attitude to manage changes in client needs, payment processes, or departmental initiatives. 

Knowledge, Skills, and Abilities

• Prior experience in accounting, finance, or a related discipline. 
• Experience in medical or clinical research billing/collections is preferred. 
• Strong organizational and time-management skills with the ability to prioritize tasks effectively. 
• Excellent verbal and written communication skills with a professional demeanor. 
• Strong attention to detail and ability to handle confidential information with integrity. 
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and other relevant software tools. 
• Ability to work independently with minimal supervision while contributing to a collaborative team environment. 
• Comfortable working in a fast-paced, multi-location clinical setting. 

Required Experience and Qualifications

Education:

• Bachelor’s degree in Accounting, Finance, or a related field (preferred) 

Experience:

• Minimum of 2 years of experience in accounts receivable, billing, or finance (preferred) 
• Experience in clinical research or healthcare industry billing (preferred)