JOB TYPE: FULL-TIME

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. 

Position Summary:

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service. 

Key Results Areas (KRAs):

• Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
• Assist with patient flow and coordinate a positive patient experience throughout the department’s approved check-in/out process.
• Accurately determine patient needs, notify clinical staff of patient’s availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
• Manage patient appointments, check in/outpatients, receive and scan patient paperwork, and respond/resolve tasks in Epic.
• Assist both the patient and clinical staff by organizing & distributing information needed for patient care, providing PHI to patients and internal/external parties by following HIPAA guidelines, and following instructions from team leaders as requested to ensure high-quality patient care
• Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.
• Accurately enter patient information into patient medical records.
• Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.
• Maintain strong working relationships with administrative and clinical teams.

Core Competencies 

• Knowledge of the following: 
  • Medical terminology 
  • Application of medical chart requirements
  • HIPPA regulations
• Excellent written and verbal communication skills
• Proficiency in administrative tasks
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Education & Experience:

• High School Diploma or equivalent Required
• Minimum of 1+ years of customer service experience Required
• Experience using Epic system strongly Preferred